Senior Manager, AIC Operations

Option Care Health•Columbia, SC

About The Position

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare. Job Description Summary: Job Description:

Requirements

Bachelor’s degree and/or High School Diploma at least 3 years of experience in health care services/operations
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Ability to work for extended periods of time on a personal or laptop computer.
Occasional bending, stooping, reaching.

Nice To Haves

Previous home health care experience preferred.

Responsibilities

Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
Oversees the patient registration team for multiple AICs
Leads team responsible for patient scheduling and patient/customer outreach for key information
Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care.
Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.
Monitors adherence to Policies and Procedures, auditing, as necessary.
Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline.
Builds employee morale, motivation and loyalty and fosters a team-like environment.
Other duties as assigned