Senior Manager - Application Development

Transworld Systems Inc.•Atlanta, GA

17h•$95,000 - $130,000•Remote

About The Position

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle. Why should you consider TSI (part of TSI family of companies)? Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

7+ years of IT experience, including 5+ years in a leadership role managing technical teams
Strong understanding of product delivery models (Agile, Scrum, Kanban, etc.)
Proven track record of supporting and improving legacy systems while planning for modernization
Excellent interpersonal skills with the ability to build trust and lead through influence
Experience working in a transforming organization or one undergoing cultural/technical change
Exceptional communication and relationship-building skills
Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms

Nice To Haves

Experience in the financial services and or student loan industries
Laravel/PHP and SQL server experience
Prior experience managing teams across support, enhancements, and project delivery
Exposure to ITSM tools (e.g., Service Desk Plus), RPA/RDA, JIRA, and integration platforms (e.g., Boomi)

Responsibilities

Lead and coach a cross-functional product team including business analysts, engineers, configuration analysts, QA, and a team lead
Build a high-performing culture focused on ownership, quality, and continuous improvement
Partner with the Team Leads to ensure effective daily execution and quality delivery
Develop talent through feedback, mentoring, and career planning
Ensure team efforts align with organizational goals, technology strategy, and roadmap
Oversee delivery of new features, enhancements, and support activities
Balance short-term support priorities with long-term product evolution
Track and report on team performance metrics and outcomes
Oversee support and improvement efforts for legacy platforms
Guide planning and transition efforts for modernization
Ensure system reliability and performance while managing technical debt
Serve as a trusted partner to business stakeholders and executive sponsors
Translate business priorities into actionable team backlogs in collaboration with product owners
Build strong, consultative relationships across departments and teams
Provide clear communication to stakeholders as it relates to design and implementation of processes
Act as a change agent for IT and organizational transformation initiatives
Help shape a product mindset across the team and broader organization
Promote cultural shifts toward collaboration, innovation, and agility