Senior Manager - Audit & Regulatory Management

American Express • Sunrise, FL

7h • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
How will you make an impact in this role?
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.
Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.
The objective of Compliance, Intelligence, Adherence, & Oversight Team Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit & Regulatory Management team supports the internal and external exams and audits, ensures timely closure of findings, and educates partners with an examiner and regulator mindset.
The Audit & Regulatory Management – Senior Manager will play a key role in supporting the Compliance Risk Management Program (CRMP) by coordinating and managing regulatory examinations, internal audits, and other CRMP-related reviews. This role will report to a Director and will work closely with Compliance, Regulatory Exam Lifecycle Management, US Regulatory Relations, and key Subject Matter Expert (SME) stakeholders to ensure timely and accurate responses to regulatory requests, identify areas for process improvements, and enhance the organizations regulatory readiness.

Requirements

• 3+ years of experience in audit management, compliance, regulatory relations, or risk management—preferably in a large financial institution or consulting environment.
• Bachelor’s degree in Business, Finance, Accounting, or related field.
• Working knowledge of regulatory expectations (e.g., OCC, CFPB, Federal Reserve, DFS) and internal audit processes.
• Proficiency in Microsoft Excel (pivot tables, data analysis) and Power BI (dashboard creation and data visualization).
• Strong written and verbal communication skills with the ability to disseminate information clearly and concisely.
• Proven ability to manage multiple priorities and deadlines in a dynamic, cross-functional environment.

Nice To Haves

• Experience supporting regulatory exams or internal audit engagements.
• Familiarity with compliance risk management frameworks and issue management practices.
• Exposure to quality assurance, control testing, or regulatory remediation activities.

Responsibilities

• Coordinate and track internal audits, regulatory exams, and ad hoc audit requests impacting the Compliance Risk Management program.
• Partner with stakeholders to gather, validate, and deliver responses that are accurate, consistent, and timely.
• Maintain a centralized tracking system for audit and regulatory exams, requests, issues, and responses to promote efficiency and consistency.
• Support monitoring and reporting on regulatory remediation activities, escalating issues and helping drive timely completion.
• Prepare dashboards, reports, and presentations summarizing audit and exam activity, remediation progress, and key insights.
• Utilize Microsoft Excel (pivot tables, lookups) and Power BI to compile and visualize data for senior management reporting.
• Identify and implement process improvements to enhance coordination and reporting accuracy.
• Assist with the preparation of materials for internal governance forums, regulatory meetings, and senior management updates.
• Partner cross-functionally with Compliance, Risk, Legal, and Business Unit teams to promote alignment in regulatory engagement and messaging.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• For a full list of Team Amex benefits, visit our Colleague Benefits Site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level