Senior Manager - Change Enablement and Training

American Express•New York, NY

18h•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions. The Senior Manager, Change Enablement and Training will support GCS Marketing’s transition to the future-state marketing execution model powered by Project Flywheel. Reporting to the Director, Change Enablement and Adoption, this role is responsible for delivering hands-on training and enablement that ensures marketers, analysts, and leaders are prepared to adopt new tools, processes, and ways of working. Project Flywheel is the enterprise-wide initiative reimagining how American Express plans, builds, and delivers marketing by connecting technology, operations, and people. This role will focus on translating change into practical, role-based learning experiences that reduce friction, build confidence, and accelerate adoption across GCS Marketing.

Requirements

Experience designing and delivering training or enablement programs within complex, matrixed organizations
Demonstrated ability to translate new tools, processes, or capabilities into clear, role-specific guidance
Strong communication skills with the ability to simplify complexity and drive understanding
Comfort operating in fast-paced, evolving environments and adapting enablement approaches as needs change
Bachelor’s degree required

Nice To Haves

Experience supporting large-scale transformation or ways-of-working initiatives
Familiarity with enterprise marketing platforms (e.g., Adobe or Salesforce Marketing Cloud)

Responsibilities

Design and deliver role-based training pathways for marketers, analysts, and leaders aligned to Flywheel ways of working
Develop clear, actionable learning assets including playbooks, quick-start guides, and day-one readiness materials
Partner with Product and Marketing Operations to translate new capabilities into practical, “how-to” guidance
Provide hands-on enablement support through office hours, launch support, and embedded coaching during early adoption phases
Track training completion, readiness indicators, and common adoption challenges to inform continuous improvement

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities