Senior Manager, Client Project Management

Thomson Reuters • Frisco, TX

5d • Hybrid

About The Position

The Senior Manager, Client Project Management of Professional Services will be responsible for managing a team of Project Managers within Thomson Reuters Professional Services. This includes overseeing implementation activities, customer escalations and employees working on Implementations. The Senior Manager must be adaptive, innovative, and willing to revisit and/or define software implementation methodologies. About the Role Perform Project Management Leadership function on projects of all sizes ranging from smaller projects servicing SMB markets to large international enterprise projects. Must be able to right size project implementation methodology across customer segments, product segments and industry including scoping, project planning, budgets, Statement of Work creation. Ensure operational requirements, standards and best practices are factored into plans. Accountable for customer satisfaction within remit/territory. Develop plans and determine long term priorities for the team. Build, develop and lead a highly effective and motivated work force with clearly defined mission and aligned objectives Successfully ramp up entry level consultants and develop and engage senior team members to encourage career growth. Ensure own staff and contractors have adequate skills and knowledge to perform their duties. Oversee Tax, Trade and Legal Software Solution delivery, allocate project resources, review project budgets with PMs, serve as escalation point for active implementation projects. Identify and develop upsell opportunities within assigned customer projects, bringing qualified upsell opportunities to regional manager for closure. Lead technology decisions and facilitate and articulate alternatives and direction to Customer’s Senior IT and Business Management. About You Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues Must have high-powered analytical skills and the ability to understand concepts and situations that pass by many others Must understand to a high-level product implementation methodology, functional & technical components. Must be able to manage a project lifecycle without additional support. Must have excellent communication skills, strong project management skills, and demonstrated success in adult learning and training principles/skills Must have the ability to achieve objectives by successfully interacting and collaborating with: Management level team members in Engineering, Product Management, Customer Support, and Sales. Management level resources at Partners

Requirements

• Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues
• Must have high-powered analytical skills and the ability to understand concepts and situations that pass by many others
• Must understand to a high-level product implementation methodology, functional & technical components.
• Must be able to manage a project lifecycle without additional support.
• Must have excellent communication skills, strong project management skills, and demonstrated success in adult learning and training principles/skills
• Must have the ability to achieve objectives by successfully interacting and collaborating with: Management level team members in Engineering, Product Management, Customer Support, and Sales. Management level resources at Partners
• 10 years of project management, professional services, software development, consulting experience or related experience. With at least 2 years of experience delivering enterprise software in a SaaS or Cloud environment.
• Bachelor's degree in finance, accounting, computers science or related.
• The position requires up to 25% travel annually. There may be time periods where the travel requirement exceeds 50% in a given month.

Nice To Haves

• Project Management Certifications
• Functionally proficient with Thomson Reuters products
• Experience implementing Enterprise software, including ERP, E-commerce, and/or bolt on solutions
• Deep experience as a PM or Analyst in Enterprise software products/services/applications (e.g. Oracle, Microsoft, SAP, NS, etc.) OR deep experience in Tax, Trader and/or Legal Software Consulting

Responsibilities

• Perform Project Management Leadership function on projects of all sizes ranging from smaller projects servicing SMB markets to large international enterprise projects.
• Must be able to right size project implementation methodology across customer segments, product segments and industry including scoping, project planning, budgets, Statement of Work creation.
• Ensure operational requirements, standards and best practices are factored into plans.
• Accountable for customer satisfaction within remit/territory.
• Develop plans and determine long term priorities for the team.
• Build, develop and lead a highly effective and motivated work force with clearly defined mission and aligned objectives
• Successfully ramp up entry level consultants and develop and engage senior team members to encourage career growth.
• Ensure own staff and contractors have adequate skills and knowledge to perform their duties.
• Oversee Tax, Trade and Legal Software Solution delivery, allocate project resources, review project budgets with PMs, serve as escalation point for active implementation projects.
• Identify and develop upsell opportunities within assigned customer projects, bringing qualified upsell opportunities to regional manager for closure.
• Lead technology decisions and facilitate and articulate alternatives and direction to Customer’s Senior IT and Business Management.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level