Senior Manager, Collections

Centric Brands•Greensboro, NC

1d•Hybrid

About The Position

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together. Whether you are an entry-level Analyst or our CFO, a career in Finance with Centric Brands will give you exciting opportunities to impact our bottom-line results. Our Finance team supports the business in a variety of ways – from P&L statements to budget projections and forecasts, cost analyses, vendor and supplier billing and even payroll. A career here can provide you with numerous opportunities to advance your career as you work cross-functionally with other teams both internally and externally We are seeking a highly organized and detail-oriented Senior Manager of Accounts Receivable Collections to oversee and manage collections processes within Centric Brands. The role is primarily for working with customers to drive timely collection of outstanding accounts receivable and address customer inquiries, while maintaining strong relationships with internal Centric teams. The Senior Manager, Accounts Receivable Collections is also responsible for implementing strategies to reduce overdue accounts, streamline collections processes, and maintain accurate financial records.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
At least seven years of experience in collections or accounts receivable, with at least 3-5 years in a managerial or leadership role; prior experience with wholesale accounts receivable at a consumer products company.
Strong leadership and team management skills.
Excellent communication and negotiation abilities.
In-depth knowledge of collections practices, financial regulations, and compliance.
Proficient in Microsoft Office Suite and collections management software (i.e. High Radius, Sidetrade, GetPaid)
Exceptional organizational and problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment.
Detail oriented: Must be meticulous in managing accounts and records.
Decision making: Able to make informed decisions quickly, especially in high-pressure situations.
Customer Centric: Focused on maintaining positive client relationships while enforcing company policies.
Analytical thinker: Able to assess and address the underlying causes of delinquent accounts.
Proactive: Self-starter with the ability to identify and address issues before they escalate.
Collaborative: Develop positive relationships among internal customers to facilitate results.

Nice To Haves

Prior experience in a collections software environment.

Responsibilities

Develop and implement effective collections strategies to optimize cash flow and reduce delinquency rates.
Drive and mentor a team of collections specialists, fostering a culture of accountability and excellence.
Monitor account statuses, analyze collection reports, and identify trends to inform strategic decisions.
Collaborate with internal departments, including sales and customer service, to resolve disputes and ensure timely payments.
Provide guidance and professional development to collections staff, fostering a culture of accountability, technical excellence, and continuous improvement.
Ensure accurate and up-to-date records of all collections activities. Generate regular reports on collection status, aged accounts, and trends for management.
Ensure compliance with company policies, legal requirements, and industry regulations related to collections and financial practices.
Perform routine customer account reconciliations; work closely with the Cash Application and [Customer Service] teams to ensure that all payments and sale transactions are accurately processed, and discrepancies are resolved quickly.
Ability to work with data, create helpful report outs and provide visibility to key issues.