Senior Manager, Creative Operations, VMSD & Packaging

Fresh•New York, NY

1d•$115,000 - $145,000

About The Position

The Senior Manager, Creative Operations for Packaging and VMSD owns the operational systems, workflows, and cross-functional processes that power global packaging design and visual merchandising initiatives. This role governs project intake, prioritization, resource planning, and timelines to ensure creative concepts are executed efficiently from brief through production and market rollout. Acting as the operational bridge between Creative and cross-functional partners including Marketing, Packaging Development, Purchasing, vendors, and global markets, this role ensures alignment, feasibility, and budget adherence across all initiatives. The Senior Manager leads vendor and production coordination, artwork and VM toolkit lifecycle management, and proactively identifies risks to protect delivery. A key focus of the role is continuous improvement — standardizing processes, optimizing tools, and establishing reporting and feedback loops that enhance efficiency and scalability across Packaging and VMSD teams.

Requirements

Bachelor’s Degree or equivalent work experience in beauty, lifestyle or fashion industry
Minimum 7+ years in creative project management, Visual Merchandising and/or Packaging Design
Proven experience owning workflows, intake processes, prioritization, and capacity planning across creative teams
Experience partnering with Purchasing, vendors, fabricators, and/or production partners to execute physical retail or packaging assets
Understanding artwork release processes, die lines, proofs, translations, and print production
Experience guiding creative teams through complex project lifecycles without direct reporting ownership
Demonstrated experience managing budgets, estimates, purchase orders, and vendor timelines
Comfortable working in fast-paced, evolving environments with multiple concurrent deadlines
Proficient in project management platforms, such as Workfront, Monday or Asana
Proven ability to work autonomously and collaboratively in an entrepreneurial work environment
Flexibility to collaborate across global time zones as needed
Microsoft Office Suite
Project Management platforms like Workfront or Asana

Nice To Haves

3D design programs & Adobe Creative Suite a plus

Responsibilities

Own and continuously improve the operational systems, workflows, and tools that power the Global VMSD and Packaging Design teams in Workfront
Manage project intake, prioritization, and assignment across both teams, ensuring alignment to business priorities and team capacity
Lead end-to-end project lifecycle from brief through artwork release protecting timelines, scope, and budgets
Assess team capacity and balance workload across VMSD and Packaging to ensure realistic planning and resource utilization
Identify project risks early, escalate appropriately, and implement mitigation plans to protect delivery
Lead cross-functional project communication and creative review cadences to ensure alignment from concept through execution. Serve as the operational bridge between Creative and cross-functional partners and global markets
Track and manage the annual budgets including estimates, invoices and purchase orders for Global & North America VMSD and packaging design
Oversee Global Visual Merchandising campaign order process in partnership with Purchasing serving as key point of contact for fabricators, material suppliers, artisans and POSM vendors
Develop a calendar and deliverables for each vendor and ensure adherence to those deliverables and schedules.
Drive the feasibility, prototyping and value engineering process related to the industrialization of new launches, merchandising units, graphics, glorifiers, window kits, and evergreen toolkits, considering the local market requirements and conditions
Liaise on seasonal and core visual merchandising guidelines to the markets and cross functional teams
Partner with cross-functional global teams for channel and market specific graphics and copy
Assist Global VMSD Team on special projects related to Hospitality/Global Theaters and new store design, managing timeline and deliverables
Ensure scope for each merchandising project is captured during project initiation and fully communicated to cross-functional teams; including budget, design variants, on-counter dates
Build and manage all packaging artwork project plans, routing, approvals, and milestone tracking within Workfront
Manage creative workflows and communication with cross-functional partners including packaging development, project management, innovation, marketing & purchasing
Validate timeline feasibility for artwork submissions and deadlines in partnership with project management team
Manage vendor relationships, budget and timelines for artwork comps, proofs, and match prints
Ensure all artwork related deliverables are received and routed for final artwork release including final copy, translations, die lines

Benefits

Training & Development and Culture
Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
Opportunities for networking and building relationships with LVMH Community and Network
Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups
Mental Health Support
Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
Free 24/7 confidential mental health support
Paid Time Off and Flexibility
Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays
Fertility and Family Planning
Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
Travel & lodging for those who can’t access care
Back-up dependent Care and Tutoring
Fresh and LVMH ‘Perks’ and Discounts
Fresh In-Store Discounts and Gratis
LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
Pre-Tax Commuter Benefits through Wage Works
Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)
Health Care
Medical, dental and vision
Retirement and Additional Benefits
401k with Company Match + Additional Employer Contribution at eligibility