Senior Manager – Data Analytics

American Express•Phoenix, AZ

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation. The Senior Manager will play a critical role supporting the development of growth and data-driven strategies to improve Sales portfolio performance and drive execution, while working alongside senior leadership within GCS. The ideal candidate should demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing data-driven solutions. The position will provide consultative support to the GCS Sales leadership team through development of analytical solutions. The ideal candidate will highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Finance, Technology, and Capabilities partners to drive Sales growth. The incumbent will help design, develop, and test analytical solutions that deliver higher client engagement and efficiency improvements. The role is positioned at a unique intersection of deepening analytics and informing business outcomes. This is a fast-paced environment requiring a mix of strong relationship skills, passion for actionable data analytics, and a singular focus on excellence.

Requirements

4-5 years of relevant work experience with consistent track record in analyzing data and information with proficiently to produce relevant conclusions and recommendation
Bachelor’s degree required, preferably in a quantitative field (e.g., Economics, Finance, Computer Science, Mathematics/ Statistics, Engineering)
Strong analytical and conceptual thinking acumen, with ability to translate complex, unstructured business problems into quantitative solutions. Leverage external insights and tools (from academia or other industries) where needed
Capable of articulating key findings to senior leadership and stakeholders, leveraging insights to influence business decisions
Experience in large data handling, manipulation and data mining and data processing. Ability to address performance issues and to manipulate both structured and unstructured data
Demonstrable experience with data visualization and reporting tools (e.g., Tableau)
Proficiency with industry-recognized ETL methods, processes and standards
Advanced knowledge of Microsoft Office Suite (Excel pivot tables, deck-writing)
Ability to work independently as well as collaboratively in a dynamic, cross-functional environment, with a strong attention to detail and passion for learning

Nice To Haves

Experience with data querying and distributed analytics tools, proficiency in Python/SQL is preferred

Responsibilities

Deliver high-impact analytics to inform strategy by developing actionable insights into Sales and client behavior. Introduce new approaches to transform complex behavioral data and influence decision-making across the organization
Establish and maintain close relationships with key cross-functional stakeholders to understand business strategies, develop goals, and address opportunities
Architect and deploy robust, efficient, and scalable data pipelines and modeling solutions using modern cloud and distributed compute patterns
Stay current on advancements in data analytics; evaluate emerging approaches; translate theoretical advances into practical, scalable solutions that advance business outcomes. Challenge the status quo and demonstrate strong curiosity
Lead analytics and measurement across key performance indicators. Own stakeholder and executive-level communications on initiative progress, including automated monthly measurement tied to specific strategic initiatives
Present findings, recommendations, and results to both technical and non-technical audiences, including executive leadership, through clear reports, visualizations, and presentations, to enable data-driven decision-making

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities