Senior Manager, Design and Studio

Ford Motor • Allen Park, MI

3d • Hybrid

About The Position

Senior Manager, Design and Studio We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction. We focus on training and productivity, governance, customer sentiment, diversity, community, retail excellence, systems and process modernization, and rewards and recognition to help our dealers differentiate themselves from the competition and maximize their strengths. In this position... Ford Motor Company is redefining the future of its global retail and dealer environments to create more engaging, customer-centered brand experiences. As Ford continues to evolve its retail ecosystem, design plays a critical role in shaping how customers connect with the brand across physical and digital touchpoints worldwide. The Studio Director – Global Retail & Experiential Design will help lead this transformation, guiding the development and implementation of design systems and retail programs that elevate the customer experience, strengthen dealer partnerships, and bring Ford’s brand to life across its global network. Design Mission The Global Dealer Excellence Design team shapes the future of Ford’s retail and experiential environments worldwide. Our mission is to translate Ford’s brand and customer strategy into compelling, human-centered environments that elevate the dealership experience, strengthen dealer partnerships, and create meaningful connections between customers and the Ford brand. Through design excellence, research-driven thinking, and multidisciplinary collaboration, the team develops scalable global design systems that support Ford’s evolving retail ecosystem across physical and digital customer touchpoints.

Requirements

• Bachelor’s degree in architecture or interior design from an accredited institution.
• 10+ years of professional design experience in architecture, interior design, experiential design, or retail environments.
• 5+ years of experience in global commercial practice.
• 2+ years of experience with project governance and team leadership.
• Portfolio is required demonstrating Human Centered project outcomes.

Nice To Haves

• Master’s degree in architecture or interior design from an accredited institution.
• Experience delivering design programs across global markets or large retail networks preferred

Responsibilities

• Lead design governance and oversight of global retail and experiential initiatives across Ford’s dealer ecosystem.
• Establish and maintain global design standards, frameworks, and guidelines to ensure consistent brand expression across markets.
• Guide the assignment and management of studio resources and external partners supporting retail and experiential design programs.
• Ensure design excellence, clarity, and consistency across global implementation.
• Translate Ford’s evolving brand strategy into integrated retail and experiential design solutions.
• Shape the future of Ford’s dealership and brand environments through customer-centered design thinking.
• Advance innovative retail concepts that strengthen customer engagement and brand storytelling.
• Integrate design strategy with business objectives, ensuring retail environments support dealer success, operational efficiency, and measurable improvements in customer engagement and sales performance.
• Lead the integration of multiple design disciplines including: Architecture Interior Design Graphic and Environmental Design Landscape Architecture Industrial Design Furniture and Fixture Design Art and Brand Content Digital Experience Signage and Wayfinding Design Research and Human-Centered Design
• Ensure cohesive design outcomes across physical and digital customer touchpoints.
• Lead complex design programs involving multiple stakeholders across global markets.
• Partner closely with Ford Brand, Marketing, Product Design, and Dealer Network leadership to align retail design with brand strategy and customer experience objectives.
• Develop and maintain a communication framework for global retail network leaders, ensuring clarity of design standards, program updates, and implementation guidance.
• Work directly with the global dealer network, integrating dealer perspectives into the design process to ensure solutions that are both brand-driven and operationally successful
• Provide day-to-day leadership for the design studio supporting Global Dealer Excellence initiatives.
• Mentor designers and guide multidisciplinary teams toward high-quality design outcomes.
• Oversee collaboration with external consultants, agencies, and implementation partners.
• Support the Global Design and Brand Director in advancing the strategic vision for Ford’s global retail environments.
• Apply insights from hospitality, healthcare, and other customer-focused industries to inform the evolution of Ford’s retail environments.
• Monitor emerging trends in experiential retail, mobility, and customer engagement.
• Champion research-driven design approaches that continuously elevate the Ford customer experience.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager