Senior Manager-Digital Product Management (Platform Modernization)
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. How will you make an impact in this role? As a Senior Manager of Platform Modernization Strategy on the GCS Core Services team, you will assess and recommend modernization approaches for core platforms supporting corporate products for both Global & Large and Middle Market customers. You will partner closely with engineering, architecture, product, risk, and business leaders to identify pain points, gaps, and risks and define pragmatic modernization roadmaps that balance business value, risk, and delivery feasibility. This role is ideal for a strategic leader with strong technical fluency, program-level thinking, and the ability to influence across a highly matrixed organization.
Requirements
- 4+ years of experience in technology strategy, technical product development, platform engineering, architecture, or large-scale transformation roles
- Strong experience assessing and modernizing legacy platforms in complex enterprise environments
- Demonstrated ability to lead and influence large, cross-functional initiatives without direct authority
- Strong working knowledge of cloud platforms, modern application architectures (APIs, microservices), and DevOps practices
- Proven ability to communicate complex technical concepts and tradeoffs clearly to senior, non-technical audiences
- Experience identifying and managing technology, operational, and regulatory risk
Nice To Haves
- Experience in financial services or other highly regulated industries
- Experience supporting platforms that serve large, complex enterprise customers
- Demonstrated success leading multi-year modernization or transformation programs
- Strong change-management mindset with experience evolving teams and operating models
- Bachelor’s or master’s degree in a technical or related field
Responsibilities
- Assess core platforms to identify pain points, scalability constraints, compliance risks, and modernization opportunities
- Define and recommend modernization strategies aligned to business priorities and customer impact
- Develop sequenced, multi-year modernization roadmaps that balance speed, risk, and long-term sustainability
- Partner with engineering, architecture, product, and business teams to align on modernization direction and execution approach
- Build strong business cases for modernization strategies to prioritize investment
- Establish success metrics and track value realization related to platform modernization investments
- Communicate strategy, progress, and key decisions to executive stakeholders and cross-functional partners
- Support change management efforts to enable adoption of modern platforms and ways of working
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- For a full list of Team Amex benefits, visit our Colleague Benefits Site.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
