About the position
The Digital, Commercial Banking and Corporate & Investment Banking group is looking for a dynamic leader to join the Digital Onboarding, Implementation and Servicing product leadership team. As the product management group responsible for the digital experiences to support onboarding, implementation and servicing journeys for all Commercial and Corporate and Investment Banking clients and the internal tools used by employees, we have the ability to make immediate and long-lasting impacts to support our clients and their journey through their lifecycle with Wells Fargo. We are seeking to leverage AI to transform our business model to meet evolving client needs and establish a world class digital brand for this valuable client segment. The Digital Onboarding and Servicing Transformation Leader for Commercial Banking and Corporate & Investment banking will be responsible identifying and implementing AI use cases to further reimagine and streamline end-to-end product onboarding processes across all relevant groups to deliver a best-in-class, digital-first experience for our commercial and corporate clients driving efficiency, compliance, and client and employee satisfaction at scale.
Responsibilities
- Define a transformation roadmap for client and employee tools leveraging AI technologies to achieve an implementation and servicing target state that is digital-first and client-focused.
- Introduce automation, AI and other strategies to eliminate friction, improve cycle times, and ensure regulatory compliance.
- Identify opportunities and strategies for AI programs and initiatives with impact across the business line and may have enterprise-wide impact.
- Develop a close partnership with LOB leaders, product managers, and operational teams to ensure close alignment on roadmap, prioritization, and sequencing of enhancements in the product implementation and servicing space.
- Champion a client-centric approach, leveraging data and feedback to shape the target state for our product onboarding and fulfillment processes.
- Lead initiatives that rely on cross-functional teams including product, technology, compliance, operations and front-line business units to deliver against the roadmap.
- Interpret and develop a range of policies and procedures for functions with moderate to higher complexity and risk.
Requirements
- 6+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 3+ years of management or leadership experience.
- Experience working in an Agile model.
- Experience implementing AI solutions on product platforms.
- Understanding of commercial banking and corporate and investment banking.
Nice-to-haves
- Deep expertise in digital platforms, AI technologies, and client journey mapping.
- Extensive experience and understanding of commercial banking products including payments and liquidity products, with experience launching complex digital experiences backed by data-driven insights.
- Experience driving transformational initiatives at a large organization, ideally around implementation and servicing experiences or in a highly complex client and regulatory environment.
- Has operated in a large, matrixed financial services organization.
- Experience with client lifecycle management (CLM), CRM platforms and onboarding technologies.
- Ability to influence successfully within a matrixed environment and build effective business partnerships with all levels of team members.
- Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals.
- Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority.
- Excellent verbal, written, and interpersonal communication skills.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
