Senior Manager - Digital Product Solutions

About the position

The Sr Manager, Digital Product Solutions will lead the Product Team to ensure the efficient execution of features and enhancements across our digital platforms, including FlyFrontier.com, the mobile app, kiosks, and airport digital experiences. This role is responsible for defining and managing the overarching product strategy and roadmap, prioritizing initiatives, and ensuring strategic alignment with business goals. The ideal candidate will leverage data-driven insights to optimize the customer journey and drive business impact.

Responsibilities

• Define product strategy across Frontier's digital experiences, in partnership with Product team leadership and Executive leadership
• Own and execute the digital product roadmap, ensuring alignment with company objectives and customer needs
• Identify and prioritize opportunities to drive customer engagement, conversion, and revenue growth
• Collaborate with UI/UX, IT, BI, and internal/external stakeholders to develop solutions that enhance the digital customer experience
• Define clear business and technical requirements, translating them into detailed user stories for development teams
• Drive Agile product development processes, participating in sprint planning, backlog grooming, and daily stand-ups
• Utilize A/B testing, analytics, and customer feedback to make data-driven decisions that optimize performance
• Manage coordinated efforts with UX/UI teams to define and implement Minimum Viable Products (MVPs) with an iterative approach
• Own key performance indicators (KPIs) such as conversion rates, Net Promoter Score (NPS), and digital revenue contributions
• Partner with third-party vendors and technology partners to drive innovation and efficiency
• Provide leadership and mentorship to direct reports, fostering a high-performing, customer-focused culture
• Communicate product updates, priorities, and performance insights to Commercial leadership and cross-functional teams

Requirements

• Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience
• 5+ years of experience in digital product management, preferably within ecommerce, travel, or hospitality industries
• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and product management best practices
• Experience with product analytics, A/B testing, and data-driven decision-making
• Excellent leadership, stakeholder management, and communication skills
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Experience working with CMS, API integrations, and cloud-based digital platforms
• Familiarity with Azure DevOps, Adobe Experience Cloud, or similar tools preferred
• CSPO or similar certifications preferred

Nice-to-haves

• Strong understanding of digital product management processes, methodologies, and best practices
• Deep knowledge of Agile development and ability to lead cross-functional teams effectively
• Excellent analytical and problem-solving skills, with experience in data-driven decision-making
• Strong communication and collaboration skills, with the ability to influence stakeholders at all levels
• Experience with customer journey optimization, UX principles, and usability testing
• Ability to work with technical and non-technical teams to translate business requirements into actionable features
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Experience with roadmap planning, prioritization frameworks, and backlog management
• Knowledge of coding and design best practices is a plus
• Familiarity with cloud technologies, microservices, and API development preferred

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a 'Dress for your Day' business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date
• The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship