Senior Manager, Dispute Process Management

Early Warning® • Chicago, IL

4d • $129,000 - $193,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Sr. Manager, Dispute Process Management, is responsible for developing the strategy, rules and processes related to consumer disputes on the Zelle Payments Network. This includes continuing to evolve the operating rules related to disputes, working with various cross-functional teams on the day-to-day management of disputes activity, being the subject matter expert on new disputes projects and developing reporting and metrics for disputes activity.

Requirements

• Education and/or experience typically obtained through completion of a bachelor’s degree
• 10 years experience in payments industry, preferably in a network dispute, rules or compliance function.
• 3+ years managing a team, either directly or indirectly through projects or functional area.
• Ability to work effectively within cross-functional teams.
• Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers.
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization.
• Excellent analytical and problem-solving skills, and the ability to make recommendations.
• Experience managing tactical and strategic projects from inception to completion.
• Proactive self-starter with ability to work independently.
• Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment.
• Background and drug screen.
• Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
• Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire

Responsibilities

• Lead a high-performing team of managers and/or analysts.
• Evolve the end-to-end disputes strategy and tactics for the Network and ensure appropriate Network rules, processes and reporting are in place to support disputes activity and evolution.
• Manage end-to-end Network Dispute process and rules for disputes including the facilitation and management of the arbitration and compliance processes.
• Analyze dispute data to identify opportunities to improve products or the Zelle® dispute policies and processes.
• Coordinates with other leaders along with product and technology teams; Ensures the dispute business strategies and initiatives are aligned across the company and align with key internal and external partners to effectively generate support and buy-in on the strategic direction of new and existing products and services.
• Develop new and revise existing dispute rules in support of the company’s payments business strategy, and in pace with industry developments.
• Provide subject matter expertise to identify and define business needs and requirements to support the development and implementation of operational/technical solutions in support of dispute rules.
• Provide consulting and guidance to internal and external partners on the interpretation and application of dispute rules.
• Ensure rules and processes comply with all payment contractual obligation including other networks and provide consultation to product teams on industry standards.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level