Senior Manager, Executive Support

MongoDB•Palo Alto, CA

About The Position

MongoDB is seeking a Senior Manager, Executive Support to lead and shape our Executive Support department, ensuring alignment with our most senior assistants and their executives. This role will be based out of New York City, and provide coaching and development to the Senior Executive Assistants supporting C-suite executives across the company. Your day will consist of designing scalable frameworks for communication, operations, and team development, while collaborating closely with CSuite executives, their assistants, and cross-functional teams to ensure business priorities are seamlessly executed. The right candidate will have a strategic mindset and strong relationship-building skills, able to juggle the sophisticated and elevated expectations of senior leaders while championing operational excellence. You should feel comfortable interacting with senior leadership, managing experienced assistants, prioritizing needs effectively across geographies, business units, and rapidly shifting priorities. You should be highly organized, able to build and scale frameworks, and passionate about leading teams with a focus on engagement and development. About MongoDB Mongodb is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. Mongodb’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, Mongodb Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on Mongodb for their most important applications, we’re powering the next era of software. Our compass at Mongodb is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us Mongodb. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at Mongodb, and help us make an impact on the world! Mongodb is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Mongodb, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Experience: 10+ years of relevant experience in executive support leadership roles, ideally supporting C-suite executives and managing global teams in a dynamic, fast-paced environment
Proven ability to lead and mentor high-performing teams, with exceptional skills in motivating and developing others
Ability to navigate elevated expectations and interact confidently and discreetly with senior leaders and stakeholders
Exceptional interpersonal skills, with a track record of building trust and managing relationships effectively at the most senior levels of an organization
Strong ability to design scalable frameworks and optimize operations to support the evolving needs of a global organization
Deep understanding of operational efficiency, with experience managing and improving workflows across regions and business units
Ability to communicate clearly, concisely, and effectively, both verbally and in writing, with attention to detail in sensitive matters
Adept at managing multiple priorities, anticipating challenges, and implementing practical solutions quickly and efficiently
Proficiency with tools such as Google Workspace, calendar management systems, video conferencing software, and presentation tools
Open to working flexible hours and traveling periodically to MongoDB offices or events as needed
Demonstrated understanding of managing across time zones and regions, enabling engagement across teams worldwide

Responsibilities

Iterate on and champion the Executive Support function, developing scalable frameworks that drive consistency and operational excellence globally
Management of Executive Assistants to the CSuite executives: provide mentorship, and own processes to ensure growth and alignment on cross functional company priorities
Act as a liaison between Senior Executives and Assistants to CSuite Leaders, building and nurturing strong relationships with executives and their assistants to enable effective communication and seamless execution of individual expectations across scheduling, traveling and key deliverables
Balance and meet the high demands of C-suite leaders by thoroughly understanding their priorities, anticipating their needs, and ensuring all executive support processes are tailored to meet dynamic requirements
Foster team engagement and growth across the global executive support function in partnership with another Senior Manager and the Director of the department
Develop and implement processes, tools, and best practices to drive operational efficiency while enabling business priorities to be executed seamlessly across regions and business units. Ensure alignment on expectations globally
Implement strategies for growth and development within the Executive Support team, including training, development initiatives, and fostering a collaborative culture levels of support