Senior Manager, Fraud Investigations

SoFi•Jacksonville, FL

16h

About The Position

We are seeking a talented and self-motivated Senior Manager to assist in leading our Fraud Investigations team. This Senior Manager will work closely with other fraud leadership to facilitate operational excellence. The Senior Manager, Fraud Investigations will be responsible for overseeing Fraud Managers and teams that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain.

Requirements

8+ years of fraud leadership experience
Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
Subject matter expert for Fraud Prevention and Investigation – including process, processes, controls, and KPIs
Demonstrate ability to lead a team
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills

Nice To Haves

Experience in managing multiple fraud teams
A CFE or similar industry designation

Responsibilities

Manage teams of speciality Fraud Managers and Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
Provides ongoing mentoring, coaching, and counseling to Fraud Managers and Investigators to drive production and quality goal achievement
Work closely with Fraud Managers and Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements and special projects
Lead and coach Fraud Managers and Fraud Investigators on productivity while driving accountability and efficacy.
Develop and implement SOPs for new processes
Partner with Learning and Development on fraud training curriculums
Partner with workforce management to balance cost and capacity to meet established SLAs
Identify opportunities for financial recovery through other financial institutions or law enforcement
Be a strong advocate of change within the organization