Senior Manager - Heavy Maintenance Execution Strategy

United Airlines•Chicago, IL

17h

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities: The primary role of Senior Manager is to lead a team responsible for delivering key initiatives consistent with Technical Operations Heavy Maintenance’s business plan by partnering with cross functional leadership across multiple locations and divisions. Focus on performance and constantly strive to eliminate waste, improve customer satisfaction, and reduce defects. Partner with business leaders to improve decision-making and problem-solving. Proactively benchmarks and implements initiatives/standard processes across the system and industry with defined impact and sustained improvements tied to Tech Ops Heavy Maintenance’s strategy and footprint Acts as a thought partner with business leadership to select, scope and prioritize initiatives Develops a portfolio of identified projects and potential savings tied to the scale of the MRO network Provides leadership, mentoring and training to all levels and functions on the use and practice of the process optimization methodologies and tools

Requirements

Bachelor’s degree in engineering, Technology, or Business Administration (or equivalent work experience)
5-7 years of experience in full-time continuous improvement role
LSS Green Belt certified
Experience in large scale and diverse process improvement implementations
Demonstrated leadership skills
Knowledge of LSS toolkit
Excellent oral and written communication
Strong influencing skills
Strong conflict resolution skills
Minitab
Visio
Up to 30% travel
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master’s degree in engineering, Technology or an MBA
3+ years of airline business experience
3+ years of diverse CI portfolio implementation
5+ years of LSS experience
3+ years of work experience using statistical analysis
2+ years of supervisory experience
Strong Green Belt and Black Belt certification, i.e. 60% or higher
1+ years Green Belt and Black Belt training experience
Black Belt certification from an LSS training/certification vendor that includes completion of a real-life project, formal in-class training, and exam
Contract negotiation
Knowledge of labor strategy and modeling
Demonstrated business transformation portfolio

Responsibilities

Lead a team responsible for delivering key initiatives consistent with Technical Operations Heavy Maintenance’s business plan by partnering with cross functional leadership across multiple locations and divisions.
Focus on performance and constantly strive to eliminate waste, improve customer satisfaction, and reduce defects.
Partner with business leaders to improve decision-making and problem-solving.
Proactively benchmarks and implements initiatives/standard processes across the system and industry with defined impact and sustained improvements tied to Tech Ops Heavy Maintenance’s strategy and footprint
Acts as a thought partner with business leadership to select, scope and prioritize initiatives
Develops a portfolio of identified projects and potential savings tied to the scale of the MRO network
Provides leadership, mentoring and training to all levels and functions on the use and practice of the process optimization methodologies and tools