Senior Manager, Informatics

CVS Health

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Sr. Manager, Informatics (Individual Contributor), you will play a pivotal role in supporting the Medicare Stars organization to better understand our members and reduce abrasion. Your primary responsibility is to engage with stakeholders, deeply understand their challenges and goals, and develop analyses and insights that drive meaningful action. Why Join Us: Directly impact the quality of care and satisfaction for our Medicare members Work in a collaborative, innovative environment Opportunity to see your insights shape organizational priorities and member outcomes

Requirements

• 5+ years of experience in analytics, informatics, or related roles
• Strong statistical analysis and data interpretation skills
• Experience working with survey-based measures (e.g., CAHPS, NPS)
• Proficiency in data analysis and visualization tools (e.g., SQL, Python, Tableau, Power BI)
• Excellent communication skills for both technical and non-technical audiences
• Ability to translate stakeholder needs into actionable analytic solutions

Nice To Haves

• Experience in healthcare analytics, especially Medicare
• Familiarity with member experience improvement strategies
• Advanced degree or relevant certifications

Responsibilities

• Partner with stakeholders to identify member experience challenges and define analytic needs
• Develop and deliver actionable insights to improve Medicare member outcomes and reduce abrasion
• Conduct advanced statistical analysis on key measures (CAHPS, NPS, Retention, etc.)
• Translate complex data into clear, compelling narratives for business partners
• Collaborate as needed with data scientists and dashboard designers to develop repeatable processes
• [Optional] Insights that demonstrate high value may be incorporated into broader data science initiatives or dashboard visualizations

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level