Senior Manager - IT Operations (Multiple offices)

ClearView Healthcare Partners•Boston, MA

17h•Onsite

About The Position

ClearView Healthcare Partners is seeking an experienced Senior Manager of IT Operations to lead our global IT operations team and drive operational excellence across our growing organization of 550+ users. This role will manage a geographically distributed team across Boston, New York, United Kingdom, and India, ensuring seamless IT service delivery and support for all end users globally. This is a strategic leadership position that requires a service-oriented mindset with a relentless focus on enhancing the digital employee experience. You will be responsible for supporting our scaling organization through automation, modernization, and process improvement while developing and mentoring an highly motivated team committed to continuous learning and professional growth. The ideal candidate will bring deep technical expertise in enterprise IT operations, strong leadership capabilities, and a proven track record of managing global teams while maintaining a hands-on approach to complex technical challenges.

Requirements

Bachelor's degree in Computer Science, Information Technology, Information Systems, or related technical discipline
Minimum 12 years of progressive experience in IT operations, infrastructure management, or related technical roles
At least 5 years of experience in a leadership or management position overseeing technical teams
Proven experience managing geographically distributed teams across multiple regions or countries
Strong organizational skills with ability to prioritize competing demands effectively
Exceptional people leadership skills with proven ability to motivate, develop, and retain high-performing teams
Ability to balance technical optimization with practical user experience considerations
Deep expertise with Microsoft 365 administration including Exchange Online, Teams, SharePoint, and security features
Strong background in network infrastructure management, preferably with Cisco Meraki or similar SD-WAN solutions
Hands-on experience with enterprise security tools such as Zscaler, endpoint protection platforms, vulnerability management, and SIEM solutions
Demonstrated track record of implementing automation and process improvements that delivered measurable business value
Experience managing IT operations for organizations with 500 – 1,000 users
Strong project management skills with ability to manage multiple initiatives simultaneously
Location: Based in New York City or Boston area with a weekly 40% in office expectation

Nice To Haves

Advanced degree (Master's) in Computer Science, Information Technology, or related field
Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, ITIL Foundation, PMP, or CISSP
Experience in healthcare, life sciences, or professional services industries
Background with Zoom enterprise administration including Zoom Rooms and integrations
Familiarity with AI/ML platforms and deployment in enterprise environments
Experience with infrastructure-as-code tools (Terraform, Azure Resource Manager)
Knowledge of GDPR, HIPAA, or other data protection and compliance frameworks relevant to healthcare consulting
Prior experience with Darktrace, Rapid7, or Absolute device management platforms

Responsibilities

Lead the global end-user services and helpdesk function, ensuring timely, professional support for workstation, account, and application issues across all regions
Define and maintain clear escalation paths, handling Tier 2/3 escalations for complex issues and coordinating with other IT and security teams as needed
Own and continuously improve IT knowledge resources, including end-user documentation, runbooks, and standard operating procedures for common requests and incidents
Monitor service metrics (SLAs) and drive initiatives to reduce repeat issues and improve the digital employee experience
Manage, coach, and develop a geographically distributed IT operations team
Define roles, responsibilities, and career paths within the team, fostering a culture of ownership, and continuous improvement
Partner with IT, Security, and business leadership to translate business needs into IT operations roadmaps. Work with leadership to prioritize initiatives and deliver projects within scope and timeline.
Oversee design, configuration, and ongoing administration of core enterprise platforms, including Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, security features) and identity services (AD/Entra)
Manage endpoint and device lifecycle (laptops, phones, OS images, Intune policies), ensuring secure, consistent, and automated deployment and configuration
Manage software access provisioning, license management, and vendor relationships across the organization
Maintain and optimize network infrastructure (Meraki or similar), including offices and remote access, to ensure high availability, performance, and security
Administrate Zoom enterprise environment including user provisioning, room systems, and integration management
Oversee physical and digital security systems including access card systems and facility integrations
Lead automation, integration, and modernization efforts to reduce manual work and improve consistency
Embed security and compliance requirements into day-to-day operations, working closely with Information Security and Compliance teams to achieve alignment with standards
Oversee AI systems deployment and management to support business productivity and innovation
Partner with business stakeholders to understand evolving needs and translate them into operational improvements
Develop and execute the IT operations roadmap aligned with business growth objectives
Manage multiple concurrent projects including infrastructure upgrades, system migrations, and new technology implementations
Control IT operations budget, optimize costs, and provide regular financial reporting to leadership
Establish vendor relationships and negotiate contracts for hardware, software, and services
Collaborate with other IT leaders on cross-functional initiatives and enterprise architecture decisions
Prepare executive-level reports on operations performance, initiatives, and strategic recommendations