Senior Manager, Knowledge Management & Documentation, ASE

Apple • Seattle, WA

1d

About The Position

As Senior Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.

Requirements

• 8+ years in technical documentation or knowledge management
• 3+ years managing technical writing teams
• Experience with documentation at enterprise scale (10,000+ engineers)
• Strong technical background understanding complex software systems
• Proven ability to influence stakeholders across organizations
• Experience with docs-as-code workflows
• Excellent communication skills

Nice To Haves

• Experience at large technology companies managing documentation at scale
• Background in knowledge management systems or information architecture
• Track record applying AI/LLM technologies to documentation—generation, search, maintenance, quality improvement
• Experience engineering AI-powered solutions with human oversight
• Familiarity with documentation tooling: static site generators, Git, Markdown, API docs
• Success with platform migrations or system transformations
• Understanding of developer experience and documentation's impact on productivity
• Ability to build cross-functional partnerships and navigate complex organizations
• Can articulate documentation strategy and ROI to executives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed