Senior Manager-Marketing Strategic Enablement

American Express•New York, NY

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Sr. Manager, Marketing Strategic Enablement (Controls & Process Documentation) will be responsible for ensuring Consumer Marketing is operating in accordance with our promises to cardmembers, as well as meeting all regulatory obligations. The successful candidate will assist in the development and execution of governance activities and documentation that result in strong compliance and controls.

Requirements

Risk management and compliance knowledge, with experience in governance frameworks
Strong leadership and influencing skills with the ability to lead cross-functional teams through transformation with clarity and confidence
Excellent project management and organizational skills
Ability to balance risk-first mindset while maintaining business agility
Self-starter with the ability to thrive in an evolving environment, comfort working in white space, and a bias towards action
Comfort working in white space

Responsibilities

Partner with USCM teams to ensure marketing processes have the relevant procedures, controls, and testing in place to maintain ongoing compliance and operational excellence
Develop key risk management documentation, including Standard Operating Procedures, Risk Control Self Assessments, and Offer, Benefits, and Rewards deliverables
Lead coordinated USCM response to internal audits
Implement and own partner engagement strategy to ensure ongoing maintenance of key risk management activities
Liaise closely with Control Management and the Business Operations team to ensure USCM complies with Enterprise and external governance needs

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities