Senior Manager of Patient Access Services - South Submarket

Cleveland Clinic

18d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. The Senior Manager of Patient Access Services is responsible for decision support, organizational planning and operational leadership toward revenue support with the South Submarket. Here, you will oversee five Managers of Patient Access across different hospital within the region and their teams, consisting of around 250 caregivers in total. You will participate in the application of relevant systems and software applications as well as provide operational support and assistance to the Director toward the accurate and timely resolution of RCM processes and/or patient revenue generated as a result of effective and efficient reimbursement, billing, collection and HIM/CDI processes. This role is vital to Cleveland Clinic’s mission and vision as you will provide supervisory and managerial leadership execution over a myriad of caregivers at the front line of administration and the patient access support services division. A caregiver in this position works days from 8:00AM – 5:30PM.

Requirements

Bachelor’s Degree in Business Administration, Accounting, Finance, HIM or other applicable field of study
Seven years of experience in a hospital or multi-hospital system that includes management experience OR 11 years of successful Revenue Cycle Management experience, with four or more years in a management role may substitute the degree requirement
Knowledge of third-party hospital billing, contractual, compliance regulations, hospital billing practices and HIM processes
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.

Nice To Haves

Master’s Degree in Business, Accounting, Finance, HIM or another applicable field
HIM and Clinical Documentation Improvement areas: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT)
Coding area: Certified Coding Specialist (CCS)
Demonstrated understanding of automated processes, electronic data interchange and associated operational processes
EPIC scheduling experience

Responsibilities

Provide management supervision and operational direction to the efforts of assigned hospital admitting departments.
Oversee other professionals and other subordinate supervisors.
Lead relevant software applications.
Provide service for revenue cycle management processes.
Participate with the Director to assume accountability for operation of the department to include budget preparation, salary administration, equipment purchases and establishment of annual goals and objectives.
Communicate Cleveland Clinic performance expectations of Patients First and support corporate goals for revenue cycle management.
Ensure consistent implementation of Cleveland Clinic corporate financial and Revenue Cycle Management policies and procedures.
Participate in oversight of operations and system upgrades, integrity and/or conversion.
Ensure compliance with all federal, state and local regulations governing rendered patient services and reimbursement.
Ensure required communication to various CCHS and hospital leadership, clinical practices, administrators and divisional chairmen.
Recommend, implement and monitor revenue cycle management solutions, strategies and systems.
Perform other duties as assigned.