Senior Manager, Operations
About The Position
The Senior Operations Manager leads multi-site operations for a large, high-growth business unit delivering non-clinical care services to individuals with intellectual and developmental disabilities (IDD). This role focuses on driving referral-to-admission growth by improving conversion rates, accelerating caregiver onboarding, and ensuring operational readiness to support new clients. The Senior Operations Manager oversees integrated intake, staffing, customer service, and case management functions while partnering cross-functionally to deliver a seamless, compliant, and person-centered care experience. This is a hybrid position, coming into the Inland office 1-2x per week.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, or related field required; MBA is highly preferred
- Prior $5-25M P&L responsibility is required
- 5+ years of progressive operations leadership experience in healthcare, service delivery, or related operational environments
- MBA is highly preferred
- Experience managing multi-site operations or large operational teams preferred
- Demonstrated experience supporting high-volume admissions, staffing, or service delivery operations
- Strong familiarity with operational metrics, workflow optimization, and performance management
- Experience collaborating across departments to improve operational efficiency and service outcomes
- Operational leadership and team development
- Data-driven decision making and performance management
- Strategic planning and business scaling
- Strong cross-functional communication and stakeholder management
- Problem-solving and process improvement
- Financial and operational acumen
- Proficiency with operational tools and reporting systems (Microsoft Office; Salesforce or BI tools preferred)
Responsibilities
- Lead the referral-to-admission workflow for IDD client referrals, ensuring timely intake, authorization verification, and service initiation
- Drive admissions growth by improving referral conversion rates, reducing time-to-admission, and resolving operational bottlenecks
- Oversee caregiver pipeline readiness, including recruitment coordination, onboarding, training, and deployment for new client placements
- Manage customer service operations supporting clients, caregivers, and Regional Center partners, ensuring timely issue resolution and service continuity
- Provide operational oversight of ongoing client and caregiver case management to ensure quality service delivery and regulatory compliance
- Monitor operational performance metrics across admissions, staffing, call center operations, and service delivery to drive accountability and improvement
- Partner cross-functionally with Sales, Talent Acquisition, Client Services, Compliance, and Operations teams to strengthen onboarding workflows and support business growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
