Senior Manager, Operations- Feedback & Support

Walmart•Bentonville, AR

3d•$90,000 - $180,000

About The Position

Position Summary... The Senior Manager, Operations leads the execution of complex, cross-functional programs by aligning strategy to action and ensuring disciplined delivery across timelines, resources, and stakeholders. This role demonstrates executive presence by quickly synthesizing complex information into clear, decision-ready insights, recommendations, and next steps—driving accountability and closing the loop in a timely manner. The Senior Manager translates qualitative and quantitative findings into prioritized actions. This position requires exceptional organization and attention to detail, comfort and fluency with AI-enabled tools, and the ability to manage multiple priorities while taking initiative to lead innovative, scalable solutions aligned with enterprise goals and company values. About the team: The team leads initiatives to foster a Culture of Listening by gathering associate feedback and translating it into actionable solutions. Collaborating with cross-functional partners, they deliver timely resolutions supported by AI and operational channels. Focused on continuous improvement, the team drives business efficiency through data analysis, process enhancement, and effective communication. They manage projects and operations with a commitment to quality and performance, ensuring alignment with organizational goals. This team plays a vital role in supporting associates and advancing operational excellence across the company.

Requirements

Extensive experience in operations and project management, with a proven ability to lead cross-functional teams and drive business efficiency.
Strong analytical skills to interpret data, develop insights, and translate findings into actionable business strategies.
Expertise in process improvement, workflow management, and quality management to optimize operational performance.
Effective communication and influencing skills to build partnerships and drive collaboration across multiple business functions.
Leads with executive presence by translating complexity into clarity, mobilizing teams around priorities, and driving closed-loop execution to measurable results.
Combines approachability with credibility—builds trust fast, listens actively, and influences without authority to move work forward.
Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 5 years’ experience in consulting, project management, business strategy, or related area OR 7 years’ experience in consulting, project management, business strategy, or related area.
2 years’ experience leading cross functional teams.

Nice To Haves

Project Management
Strategic Planning Masters
Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Direct and manage project work streams, ensuring timely execution and successful implementation of business initiatives.
Analyze data and business trends to provide actionable insights and develop solutions aligned with organizational goals.
Collaborate cross-functionally to improve processes, enhance operational efficiency, and drive cost reduction strategies.
Develop and maintain performance standards, scorecards, and tracking mechanisms to monitor progress and adjust plans accordingly.
Lead and mentor teams, fostering a high-performance environment through coaching, feedback, and development opportunities.
Manage budgets, approve expenditures, and allocate resources to support business priorities and operational objectives.
Build strong partnerships with stakeholders to support innovation, site selection, and continuous improvement efforts.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock