Senior Manager, Ops Integration

Wingstop

7d•Onsite

About The Position

We are seeking a Sr. Manager Ops Integration to represent the voice of Operations at our Global Success Center by driving strategic Ops initiatives to improve Guests’ experience and providing guidance on Ops procedures across various cross functional projects.

Requirements

7–10+ years of progressive experience in restaurant, retail, or multi-unit operations
3–5+ years in a corporate operations, field leadership, or cross-functional integration role
Proven track record leading cross-functional projects from ideation to implementation
Experience driving initiatives that improve guest experience, speed of service, or operational accuracy
Strong business acumen with the ability to translate strategy into executable operational plans
Data-driven decision-making and comfort interpreting operational KPIs
Ability to identify gaps in processes and recommend scalable solutions
Strategic thinker with strong operational and analytical acumen
Adaptable, agile, and comfortable managing change
Bachelor’s degree in Business, Operations, Hospitality, or related field required

Nice To Haves

Experience working with franchisees or multi-unit operators strongly preferred
MBA or relevant certification (e.g., PMP) preferred

Responsibilities

Exceptional project management abilities and demonstrated ability to navigate multiple priorities. This role will lead some projects (examples: revising current Ops procedures to improve accuracy & speed of service) and be a contributing
Work with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes and seek feedback on current projects
Present strategies and results to various levels at Wingstop, from junior team members to our Senior Leadership Team
Able to build relationships and rally team members toward a common goal. Able to influence across the organization.
Work in a fast pace, agile environment. Must be able to pivot and successfully manage change.
This role spends time in our restaurants and at our Global Support Center (GSC).
Currently this role is an individual contributor, and you may manage people in the future.
Ability to travel 10% - 15%

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room