Senior Manager, Patient Experience Marketing - Neuroscience

About the position

Johnson and Johnson is recruiting for a Senior Manager, Patient Experience Marketing - Neuroscience to be located in Titusville, NJ. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Neuroscience team tackles the world's toughest brain health challenges including multiple sclerosis, Alzheimer's disease, Parkinson's disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Responsibilities

• Leverage disrupter competency to optimize an insight-based End-to-End fulfillment and persistency strategy leveraging research, data, market dynamics, and competitive assessments.
• Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations impacted by their specific mood disorder.
• Help develop compelling and relevant communications to drive awareness and understanding towards MDD patient engagement programs and support services.
• Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions.
• Define KPIs and establish metrics and goals for Px fulfillment and persistency strategy and solutions.
• Inform requirements for Px solutions and ensure optimal pull-through.
• Help lead program core teams and ensure required integration of PECS solutions teams.
• Lead planning efforts for communications and training in support of Px programs.
• Report on End-to-End Px performance through the use of PECS dashboards, research, and analytics resources.
• Help lead training initiatives to ensure strong delivery of patient experience initiatives.
• Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs.
• Support a culture of learning, smart risk-taking and experimentation.
• Create an inclusive environment in support of the company's commitment to equal employment opportunity.
• Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.

Requirements

• Bachelor's degree required; MBA or other related advanced degree preferred.
• A minimum of 8-10 years of healthcare business experience, of which 3 years demonstrated marketing or similar experience.
• Experience in more than one of the following areas: Pharmacy Channel Experience, Professional, Market Access, or Direct to Patient Brand Marketing, Services, and/or customer experience marketing, Business planning, Product or Service launch, Strategy development, Field experience, Working across a matrixed organization, Experience with predictive models and machine learning, Digital marketing and/or CRM experience, Change management, P&L management.
• Excellent oral and written communication skills.
• Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships.
• Ability to effectively work in a team environment.
• Skilled in using personal knowledge and any other available resources to resolve problems for customers.
• Eager to set ambitious goals and take ownership for results.
• Ability to dynamically adjust priorities due to changing circumstances.
• Ability to try new things based on strong business rationale.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• 401(k) and pension plan participation.
• Vacation - 120 hours per calendar year.
• Sick time - 40 hours per calendar year.
• Holiday pay, including Floating Holidays - 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child.
• Condolence Leave - 30 days for an immediate family member; 5 days for an extended family member.
• Caregiver Leave - 10 days.
• Volunteer Leave - 4 days.
• Military Spouse Time-Off - 80 hours.