Senior Manager, Payroll Operations - Americas (EOR)

Multiplier Technologies Private Limited

About The Position

The Senior Manager, Payroll Operations – Americas (EOR) is a senior regional leadership role responsible for delivering accurate, compliant, and scalable Employer of Record (EOR) payroll services across North and South America. This role owns end-to-end EOR payroll delivery for the Americas region, leads high-performing payroll teams, ensures regulatory compliance, and drives operational excellence. The Senior Manager partners closely with HR, Finance, Legal, Product, and Client Success to continuously improve payroll quality, reduce risk, and enhance the client and employee experience. This position blends regional operational ownership, people leadership, compliance rigor, and strategic process design within an EOR model.

Requirements

8–12+ years of progressive payroll experience, including multi-country payroll in the Americas
3–5+ years in people leadership roles
Strong understanding of payroll compliance, statutory deductions, and employment regulations across North and South America
Experience operating within an Employer of Record (EOR) model
Proven ability to lead operational teams in high-growth or complex environments (SaaS, fintech, or global services preferred)
Strong analytical and problem-solving skills
Excellent written and verbal communication
Comfortable owning escalations and partnering with executive stakeholders

Nice To Haves

Experience supporting both LATAM and NORAM payroll operations
Exposure to SOC1/SOX controls or payroll audits
Advanced Excel and operational reporting skills
Experience driving payroll automation or systems implementations
Familiarity with HRIS and payroll platforms in multi-vendor environments

Responsibilities

Own end-to-end EOR payroll operations across the Americas, ensuring:
Lead complex payroll cycles (monthly, semi-monthly, biweekly) across multiple Americas jurisdictions.
Serve as the regional escalation owner for payroll errors, employee pay issues, client concerns, and compliance risks.
Drive root-cause analysis and corrective action plans for payroll incidents.
Lead, coach, and develop Payroll Managers, Leads, and Specialists supporting Americas EOR.
Set clear expectations using KPIs and competency frameworks.
Conduct regular 1:1s, performance reviews, development plans, and succession planning.
Foster a culture of accountability, ownership, continuous improvement, and client empathy.
Ensure adherence to statutory payroll and employment requirements across Americas EOR countries, including tax, social security, labor law, and reporting obligations.
Partner with Legal and Compliance on audits, regulatory changes, and country expansions.
Maintain payroll SOPs, controls, and documentation to support internal audits and SOC/SOX readiness.
Proactively identify compliance risks inherent to the EOR model and implement mitigation strategies.
Design and standardize EOR payroll operating procedures across the Americas.
Drive operational maturity through:
Partner with Product and Engineering to improve payroll tooling, integrations, and automation.
Lead efficiency initiatives to reduce manual work, improve velocity, and enhance payroll quality.
Work closely with:
Act as the Americas EOR payroll subject matter expert for internal stakeholders.
Support expansion of EOR services into new Americas countries.
Contribute to departmental OKRs and annual planning.
Produce executive-level reporting on regional payroll health, risks, and performance trends.
Influence EOR payroll strategy through data-driven insights.