Senior Manager, Practice Management - Assurance

Baker Tilly • Chicago, IL

4d

About The Position

The Senior Manager, Practice Management - Assurance (PMT) provides support to the service line for optimizing and operationalizing processes, tools, and policies; running the business with efficiency and accountability; and enabling change adoption. The Senior Manager, PMT applies expertise in best practice program/project and organizational change management with an operational process lens to drive the successful execution of projects and operationalization of solutions in alignment with firm-wide and service line strategies – turning strategic vision into operational reality. This role reports to the Strategic Execution Lead, Assurance and Risk Advisory, and collaborates heavily with our firm’s Enterprise Solutions & Operations (ESO) functions to meet operations and service line needs. Building alignment and driving continuous improvement across the practice is also a key aspect of this role.

Requirements

• Bachelor’s degree in a specialized field or equivalent experience required.
• Minimum of eight (8) years of relevant experience in a complex organization, with ten (10) years preferred.
• A minimum of five (5) years of supervisory experience is also strongly preferred.
• Demonstrated experience in project management methodologies such as scoping, planning, and controlling; change management principles and practices; facilitation; process and data analysis techniques; with applied knowledge and skills within technology-driven and business-centered projects.
• Strong business acumen and critical thinking, with demonstrated ability to see and engage both the "big picture" and the details and progress the work individually and collaboratively to timely completion with commitment to quality and confidentiality.
• Demonstrated acumen in data analysis and developing clear insights, trends, and commentary to highlight the key messages and present data and analysis in a compelling and impactful way to drive change as necessary.
• Advanced Microsoft Suite skills (e.g., Word, Excel, PowerPoint) required; experience and skills in advanced project management, engagement, and learning tools preferred.
• Strong executive presence and demonstrated leadership skills, good judgment, and ability to effectively connect with employees and leaders at all levels within the firm.
• Exceptional verbal and written communications skills, including the ability to “connect the dots” and articulate complex issues to stakeholders.
• Ability to travel as needed, approximately 10%.

Nice To Haves

• Master’s degree preferred.
• Prior experience in a professional services environment is highly desirable.

Responsibilities

• Lead mid- to high-complexity initiatives or workstreams including planning and progressing project activities, contributing subject-matter expertise in solutioning, and “connecting the dots” to drive integration, executing independently in alignment with Strategic Execution Lead (SEL), Firmwide Operations and service line leadership.
• Develop and lead execution of organizational change management engagement and equipping plans within service line, collaborating with leaders to build sponsorship, align with firm-wide and service line goals, and drive adoption through communications and engagement adapted to need.
• Serve as a proxy for the SEL in representing and contributing subject-matter expertise for the service line and/or operations in firmwide initiatives.
• Liaison and support continuous improvement of practice management processes and tools in partnership with appropriate functional leads; scope may include areas, such as financial management, resource management, operational reporting, policies and procedures, quality and control processes execution, business development pipeline management, learning and workforce management.
• Engage with service line leaders and other key stakeholders to lead discussions and prepare analyses and recommendations on business topics related to practice performance, issues and risk management, technologies and automation, and operational improvement.
• Troubleshoot and resolve complex operational escalations impacting the service line leadership and/or team
• Support SEL and service line leadership in creating and executing communications, including preparing content, agendas, presentations, and documentation for executives and practice audiences.
• Provide detailed, data-driven analyses of operational performance and processes needed to explain and drive operational initiatives and priorities within and across the service line.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level