Senior Manager, Product Data Science

Gusto • San Francisco, NY

1d • $181,000 - $255,000 • Hybrid

About The Position

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy . About the Role: Gusto is looking for an experienced, hands-on people manager to lead a core Data Science product ateam. This role sits at the heart of how we use data to understand, shape, and scale Gusto’s products. You’ll both manage a team of data scientists as well as personally get in-the-weeds to work closely with Product, Engineering, Design, Marketing, Sales, and Finance to deliver insights and frameworks that inform strategy, optimize user experiences, and accelerate business growth. We’re looking for a leader who can balance strategic influence with hands-on craft—someone who can guide senior Gusto leaders through AI-native data strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed.

Requirements

• 10+ years of experience in data science or related fields, with at least 4 years managing and scaling high-performing data science teams.
• Deep expertise in product analytics – experience with user acquisition, activation, retention, engagement, or expansion in SaaS or product-led environments.
• Technical fluency – advanced coding skills, practical experience with AI tools and workflows, strong statistical reasoning, and familiarity with experimentation frameworks; ability to mentor data scientists on best practices.
• Strategic and business acumen – demonstrated ability to connect insights to product and business goals, and to influence roadmaps through data.
• Executive communication skills – proven experience presenting insights to senior stakeholders, turning complex data into clear and actionable recommendations.
• Cross-functional collaboration – history of working closely with Product, Engineering, and go-to-market teams to drive decisions and deliver impact.

Nice To Haves

• Experience with ML applications in product contexts (e.g., personalization, churn prediction, customer segmentation) is a plus.
• Familiarity with multi-product SaaS ecosystems and customer lifecycle analytics is desirable.

Responsibilities

• Lead and develop a team of data scientists: hire, empower, and coach team members; set a high bar for analytical quality and career growth.
• Shape product and business strategy through data and AI: partner with Product and cross-functional leaders to identify opportunities, prioritize investments, and influence long-term product roadmaps.
• Develop and scale measurement frameworks: define key metrics, design monitoring systems, and ensure product initiatives are rigorously tracked and evaluated through an AI-native lens
• Support experimentation and decision-making: support inferential analyses and experimentation (e.g., A/B tests, segmentation, funnel analysis), ensuring findings are actionable and aligned to strategic goals.
• Balance strategic and hands-on impact: dive deep into data, review and refine analyses, and ensure insights are both technically sound and business-relevant.
• Influence senior leadership: communicate insights and recommendations clearly, framing trade-offs and shaping executive decision-making.
• Strengthen the data craft at Gusto: champion AI-native ways of working, partner with Data Platform, Data Engineering, and ML Engineering to bring scalable, technical solutions to product problems; set team-level standards for analysis quality and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed