American Express-posted 3 days ago
$90,000 - $165,000/Yr
Full-time • Mid Level
New York, NY
Credit Intermediation and Related Activities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities. This role is responsible for leading the change management, communications, and engagement strategies that enable successful adoption of NAS's end-to-end product governance and lifecycle program. The Senior Manager will drive organizational readiness, foster cross-functional alignment, and ensure that change is understood, embraced, and sustained.

  • Design and execute structured change management strategies that drive understanding, alignment, and behavioral adoption across teams participating in NAS product lifecycle efforts
  • Develop and deliver a comprehensive communications and engagement plan that builds awareness, strengthens participation, and reinforces the value of governance processes
  • Partner with cross-functional stakeholders-including Product, Technology, and Control Management-to ensure readiness and alignment for changes impacting processes, tools, and team responsibilities
  • Create and manage toolkits, learning resources, and enablement campaigns that support teams in navigating change
  • Establish feedback loops and measurement approaches to assess change adoption, identify resistance, and adapt strategies in real time
  • Serve as a strategic advisor to NAS leaders, helping them champion change and sustain momentum across the organization
  • 5-8 years of experience in change management, internal communications, product operations or a related field
  • Strong understanding of change frameworks, behavior adoption strategies, and stakeholder engagement techniques
  • Strong storytelling, writing and presentation skills with experience tailoring content to different stakeholder groups
  • Proven experience leading change initiatives, ideally in product, technology or operations environments
  • Experience developing and managing learning or enablement programs is a plus
  • Strong collaboration and influencing skills across levels, especially with senior stakeholders
  • High comfort with ambiguity, ability to translate complex topics into simple, actionable messages
  • Understanding of product management and development processes would be a bonus
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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