About The Position
The Senior Manager, Program Management – Service Delivery is a strategic and hands-on leader responsible for post-sale delivery operations, owning end-to-end implementation and quality assurance processes to ensure timely, high-quality customer outcomes. This role requires close cross-functional collaboration with Customer Success, Product, Engineering, and Sales to drive customer adoption, program efficiency, and overall satisfaction.
Requirements
- Minimum of 8 years of program/project management experience in a SaaS post-sale environment, with proven expertise across delivery, customer implementations, and complex software onboarding programs
- Strong knowledge of QA processes and methodologies, with experience implementing QA frameworks in SaaS delivery
- Demonstrated ability to manage cross-functional stakeholder relationships and influence outcomes
- Proven expertise across project management best practices and methodologies, with the ability to tailor approach to stakeholder needs and make transformational changes to team operating procedures in a fast-paced environment
- Ability to dive deep with hands-on project management while zooming out to implement strategic improvements and drive broader goals and objectives
- Data-driven with experience using metrics and dashboards to monitor program health and inform decisions
- Excellent written and verbal communication skills, including customer-facing communication
- Proficiency with program management tools such as Jira, Asana, or equivalent
Responsibilities
- Own and manage post-sale implementation programs, ensuring successful delivery and customer outcomes
- Establish and monitor key performance indicators, including time-to-value, implementation success rate, adoption metrics, and defect rates
- Define, implement, and continuously improve post-sale program management processes, workflows, and playbooks.
- Drive automation, process standardization, and operational improvements across post-sale programs
- Ensure comprehensive QA and testing processes for customer-facing deliverables
- Manage complex programs and multiple customer projects, ensuring alignment with scope, timeline, and resources
- Identify, track, and mitigate program risks and customer escalations
- Collaborate with cross-functional teams to align implementation objectives with customer success and product strategy
- Manage and coach a team of Project Management staff to ensure successful and timely delivery
Benefits
- Competitive compensation and equity
- Weekly paid family meal
- 401k, medical, dental, and vision insurance
- Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
- 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
- To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
