Senior Manager, Quality

Samsung • Coppell, TX

23h

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Summary Oversee end-to-end quality control processes, from manufacturing to final packaging and shipment within the United States Develop and implement a comprehensive quality assurance (QA) management framework tailored for mobile products (smartphones, tablets, wearables) in the U.S. market Drive t he achievement of key performance indicators (KPIs) related to incoming quality at wireless carriers Conduct in -depth analyses of quality issues, with a specific focus on product and packaging quality Lead cross-functional collaboration to ensure products meet stringent carrier quality standards before shipment Collaborate closely with headquarters (HQ) and global manufacturing/operations teams to align quality standards and practices

Requirements

• Minimum Qualifications
• Bachelor's degree in engineering, quality management, or a related field
• 10+ years’ experience in quality control, engineering, and analytics in the mobile and service industry
• Proficiency in Korean required
• Strong knowledge of quality standards and methodologies (e.g., ISO 9001/TL 9000)
• Excellent leadership and team management skills
• Strong analytical and problem-solving skills

Responsibilities

• First Article Inspection (FAI) Management
• FAI Process Management: Develop and implement FAI procedures to ensure that new products meet design and quality specifications for carrier requirements
• Inspection Planning: Coordinate with R&D, verification engineering, and production teams to plan and execute FAI activities
• Quality Standards Compliance: Ensure FAI processes comply with industry standards and regulations
• Documentation and Reporting: Maintain detailed records of FAI results, including inspection reports, non-conformance reports, and corrective actions
• Carrier Inbound Quality & Collaboration
• Carrier Inbound Quality KPI Achievement: Develop and execute strategies to achieve and exceed Inbound Quality KPIs required by wireless carriers
• Carrier Quality Window Management: Support carriers' quality testing and inbound inspection processes, promptly resolving any quality holds or issues to prevent delays in carrier inventory receipt and sales schedules
• Regular Quality Review: Lead routine quality meetings with carrier quality teams to share performance data, discuss improvement opportunities, and ensure Carrier requirements are integrated into Samsung's quality roadmap
• Quality Control Management
• Develop and implement quality control strategies, manage inspection and testing processes, and lead a team of quality assurance professionals
• Quality Issue Resolution: Investigate and resolve quality issues promptly, implementing corrective and preventive actions to prevent recurrence. Analyze root causes of defects and develop long-term solutions to improve product reliability
• Data Analysis and Reporting: Monitor and analyze quality metrics, preparing detailed reports for upper management to inform decision-making. Use data-driven insights to identify trends, risks, and opportunities for improvement
• DOA Operation management
• Lead and oversee the quality assurance processes for mobile DOA (Dead on Arrival) operations and related customer scorecards
• Monitor and analyze DOA defect trends and deliver weekly/monthly DOA quality reports to internal leadership, providing insights and recommendations for improvement
• Conduct regular audits and inspections for DOA processes to identify areas for improvement and ensure adherence to quality standards
• Support contract reviews and compliance checks to ensure alignment with Samsung return policies and regulatory requirements

Benefits

• Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level