Senior Manager - Regional Operations

Iberdrola•Clifton Park, NY

1d•$135,000 - $168,500•Onsite

About The Position

Manages one or more functional areas within an Electric Operations region such as Line, Substation, and Field Customer Service. This Senior role is for the larger customer territories which involve multiple offices or additional complexities. Provides leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities. Coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Requires contact with the public, contractors, local government agencies and officials, other utilities, and the media. Requires extensive travel throughout region and occasional travel outside region.

Requirements

Bachelor’s degree with minimum of 10 years relevant experience or equivelancy.
Managerial and leadership skills.
Proven experience in change management
Creative problem-solving skills.
Strong interpersonal, communication, organization and follow- through skills.
Prior experience with project management preferred.
Ability to multi task and set priorities.
Acts as mediator/negotiator with all perspective business partners.
Customer focused.
Ability to administer to budgets, contracts, staffing needs, performance management goals and objectives.
Demonstrated ability to coordinate with Utility professionals across the company.
Ability to develop and manage a safe work environment.
Leadership experience in a union environment preferred.

Nice To Haves

Delivering for the Business: Global view of the Business – Competent
Achieving Results and Continuous Improvements – Advanced
Initiative – Advanced
Innovation & Creativity – Competent
Global Relationships: Flexibility & Globalization – Advanced
Customer Focus – Advanced
Communicating & Influencing – Advanced
Team Work – Advanced
Managing People: Team Management – Advanced
Developing Others – Advanced

Responsibilities

Develops and implements annual business plan including O&M and Capital budgets.
Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).
Oversee and evaluate work processes.
Identifies and implements process improvements.
Creates a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization.
May be responsible for reporting and performance tracking.
May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.
Selects, trains, and develops personnel.
Guides and appraises work of subordinates.
Rewards and disciplines as appropriate.
Coordinates key contract bids and awards with Procurement.
Researches and resolves invoice processing and payments with Finance and Procurement.
Ensures compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs.
Oversees, supports and participates in service restoration process during electric and gas emergencies.
Coordinates cross-functional problem solving.
Resolves employee relations, labor relations, and customer relations issues.
With a strong emphasis on developing & nurturing long-tem constructive relationships with, peers, subordinates, and union leadership.
Emergency response duties required during Storm.
This role will own the restoration requirements for the territory.
Performs other duties as assigned.