Senior Manager, Revenue and Billing

Crunchtime • Boston, MA

1d

About The Position

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role The Senior Manager, Revenue and Billing will be responsible for overseeing the entire billing function within our organization. This role involves managing a team, developing and implementing billing strategies, ensuring accurate and timely invoicing and collection of invoices. The ideal candidate will have a strong background in billing operations and team leadership.

Requirements

• Strong understanding of high-volume billing systems and processes, with a proven track record of managing invoicing and collections for an active base of 5,000+ customers, demonstrating the ability to drive process improvements
• Proficiency with ERPs and CRMs (e.g. NetSuite and Salesforce), demonstrating the ability to drive the implementation and optimization of billing technologies to support rapid growth and high transactional volume
• Proven ability to lead and develop distributed or remote teams of billing and collections professionals to successfully manage large-scale accounts at an enterprise volume
• Strong communication and interpersonal skills with the ability to collaborate effectively with Finance, Sales, and Customer Success to resolve complex billing issues at scale
• Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA preferred
• 6+ years of experience in billing operations, with at least 4 years in a leadership role
• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Nice To Haves

• Experience in PowerBI or similar tools
• Experience in Microsoft Office, especially Excel
• Experience in AR automation tools (Maxio, Tesorio, HighRadius, Quadient)
• Knowledge of ASC Revenue 606

Responsibilities

• Billing Operations: Manage the entire billing process for 5,000+ customers, ensuring timely and accurate invoicing for both recurring SaaS subscriptions and one-off hardware sales.
• Revenue Recognition: Own the month-end and quarter-end revenue close process, preparing and reviewing journal entries, account reconciliations, and revenue analytics.
• ASC 606 Compliance: Ensure all software and hardware revenue is recognized accurately under ASC 606 guidelines, managing multiple performance obligations and complex deal structures.
• Collections Management: Oversee the accounts receivable process, implementing strategies to reduce Days Sales Outstanding (DSO), minimize bad debt, and optimize cash flow.
• Systems Management: Act as the subject matter expert for revenue systems, ensuring seamless data flow and process automation between Salesforce (CRM), NetSuite (ERP) and Maxio.
• Cross-Functional Partnership: Collaborate tightly with Sales, Legal, and Deal Desk teams to review non-standard contracts and advise on the revenue accounting implications of various deal structures.
• Process Improvement: Identify bottlenecks in the order-to-cash process and implement scalable solutions to accommodate future revenue growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior