Senior Manager, Software Engineering Managment

ServiceNow•San Diego, CA

1d•Hybrid

About The Position

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries. At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
Experience managing employees who require little oversight in completing assigned work
Experience providing direction, delegate assignments, and support to accomplish tasks with their team
Experience with open source tools and agile development environments
Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
Experience completing projects based on company priorities, context, risks and desired outcomes
Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)

Responsibilities

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team