Senior Manager, Software Test Engineering (Salesforce QA) (Hybrid-Acton, MA)
About The Position
Senior Manager, Software Test Engineering (Salesforce QA) Role Overview We are seeking a forward-thinking Senior Test Manager to lead our Salesforce QA function with an automation-first mindset and a strong emphasis on AI-augmented testing. This role will drive quality excellence across Salesforce (Sales/Service Cloud; Classic & Lightning) and integrated web/mobile platforms, ensuring scalable automation, intelligent tooling, and cross-functional collaboration. You will lead a globally distributed team, champion shift-left testing, and influence product quality decisions through data-driven insights and executive-ready communication.
Requirements
- 10+ years in software testing/QA, with 5+ years managing large QA teams
- Deep Salesforce QA experience (Sales/Service Cloud; Classic & Lightning) and integration testing.
- Proven leadership in automation strategy, team development, and cross-functional collaboration.
- Hands-on experience with Mulesoft, ACCELQ, Karate Polarion ALM, and CI/CD-integrated automation.
- Strong communication skills with executive presence and stakeholder influence.
Nice To Haves
- Experience in regulated environments (e.g., medical devices, GxP, CSA).
- Certifications: ISTQB Advanced/Test Manager, Salesforce Admin/App Builder, ACCELQ.
- Exposure to AI/GenAI tools in QA and experience leading pilot initiatives.
- Familiarity with Copado, BrowserStack, Jira/Xray, and modern automation frameworks.
Responsibilities
- Quality Leadership & Strategy Define and execute a modern QA strategy focused on automation-first, shift-left testing, and continuous quality engineering.
- Champion AI/GenAI adoption in QA (e.g., test generation, failure summarization, predictive analytics) with human-in-the-loop validation.
- Lead quality governance across Agile teams, embedding quality gates and metrics into CI/CD pipelines and sprint rituals.
- Partner with Product, Engineering, and DevOps to align testing with business priorities, release readiness, and customer impact.
- People Management & Development Manage and mentor a large team (>10) of QA engineers and vendor testers across different time zones.
- Drive career development through Individual Development Plans (IDPs), certifications (Salesforce, ISTQB, ACCELQ), and coaching culture.
- Foster psychological safety, inclusion, and continuous learning within the team.
- Promote cross-team knowledge sharing and QA community best practices.
- Automation & Tooling Own the automation strategy using ACCELQ and complementary frameworks/tools (e.g., Selenium, Playwright, Postman, BrowserStack).
- Ensure high automation coverage (target 85–90%) for regression flows and in-sprint test execution.
- Collaborate with DevOps to integrate test suites into CI/CD pipelines (e.g., Copado, Jenkins) and enforce quality gates.
- Evaluate and adopt emerging AI-powered QA tools and platforms.
- Test Execution & Delivery Lead planning and execution of functional, regression, integration, and UAT cycles.
- Ensure traceability and audit-ready documentation using Polarion ALM or Jira/Xray.
- Monitor and improve test stability, flakiness, and defect leakage through robust metrics and dashboards.
- Coordinate with performance, security, and accessibility teams to ensure holistic quality coverage.
- Stakeholder Communication Deliver concise executive readouts, dashboards, and release recommendations.
- Facilitate decision-making with clear risk narratives and quality impact assessments.
- Align with global stakeholders across US, Europe, and India time zones.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
