Senior Manager Specialized Transportation

Yusen Logistics•Elk Grove Village, IL

1d•$105,628 - $177,513

About The Position

The Specialized Transportation Senior Manager is responsible for developing truckload transportation services, especially specialty services such as flatbed, step‑deck, double‑drop, and other open trailers for Yusen's Supply Chain Solutions Group. This role is responsible for developing the carrier base, managing carrier performance, relationships, and overall carrier-facing operations. As well as managing the relationship with clients and ensuring services are delivered to their satisfaction. This role will directly or indirectly lead a team and oversee the day-to-day service execution services.

Requirements

Bachelor's Degree strongly preferred
Seven years’ experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, required
Four years of direct experience managing specialized transportation services
Equivalent combination of education and experience may be considered
Supervisory/management experience preferred
Ability to drive long distances and/or travel overnight as required.
Ability to receive and understand direction from supervision and management
Ability to Travel (up to 15%).
Capability and competency at the user level in logistics technology applications in the areas of Transportation Management System and other relevant systems/ tools.
Demonstrated ability to interact effectively with executives, clients and internal stakeholders at all levels.
Strong communication (Verbal & Written) across all levels in the company is required.
Ability to work in a complex environment with limited supervision.
Ability to work effectively in a matrix environment

Nice To Haves

Supervisory/management experience preferred

Responsibilities

Develop Specialized Transportation Services
Has in depth understanding of the specialized transportation market and operational practices
Act as subject matter expert and supports new business development and pricing exercises
Drives implementations and process improvements
Develop specialized transportation service offering
Manage Carriers
Drive expansion of reliable carrier base and ensure completion of Yusen carrier onboarding
Negotiate with carriers and has in depth understanding of carrier base reach and capabilities
Manage carrier lane allocation strategies, routing guides
Balance carrier engagement along with customer needs, operational efficiency, and Yusen profitability to achieve optimal results
Manage carrier performance, ensure issues are addressed and KPI targets are met
Maintain relationship with various stakeholder groups on the carrier side and serve as a point of operational escalation
Manage Clients
Proactively manages customer relationships with assigned accounts
Maintains a clear understanding of customer service requirements and processes, as well as commercial pricing arrangements
Serve as a point of escalation, address service issues, and report on overall account performance
Resolves customer matters at early stages and understands when to escalate a customer concern to management.
Monitor revenue, gross profit, and operational profit of assigned account(s), ensure accounts remain in line with annual targets
Manage People
Manage a team (directly or indirectly) responsible for overall carrier operations, supervise responsibilities, and develop capabilities
Oversee day-to-day operations of the assigned team, address complaints, and resolve problems
Train, assign, and delegate workload, drive continuous cross training and process depth
Conduct performance reviews, make recommendations on corrective action, hiring or termination as needed
Demonstrate a concerted drive toward results and meeting operational KPIs as communicated by management
Be receptive to new ideas and different approaches to work at hand and drive the same mentality across the team (change management)