Senior Manager, Technology Business Partner

HUB International•Chicago, IL

1d•$130,000 - $150,000

About The Position

We are seeking a motivated and collaborative Technology Business Partner (TBP) to serve as a key connector between our centralized technology teams and field business operations leaders across a federated enterprise model. This role is responsible for understanding the needs, priorities, and challenges of our field operations AND the needs, priorities, and challenges of our technology operations, serving as a trusted advisor to ensure the right technology conversations are happening at the right time—and that field perspectives are represented in enterprise planning. If you are energized by partnership, communication, and making sure technology delivers real business value, this is the role for you - you will help bridge the gap between enterprise technology and frontline excellence—shaping not just systems, but how people experience and benefit from them.

Requirements

3+ years as a Business Relationship Manager (BRM), Program Manager, Portfolio Manager (or similar)
7+ years of IT leadership / management experience
Track record of developing and managing trusting relationship with executives and other leaders
Demonstrate reliability, credibility, and empathy in every interaction
Strong background in stakeholder engagement across matrixed or federated organizations
Skilled at presentation and persuasion; know how to adjust message for technical and non-technical audiences
Deeply experienced at writing and presenting business cases and investment narratives within formal governance structure
Experience in partnering with technology teams to deliver highly complex IT programs and projects
Passionate about delivering business value to business partners and end users
Customer centric mindset that anticipates business needs and responds positively to feedback
High emotional intelligence, with the ability to lead, effectively communicate, motivate and influence without direct authority
Proficient at driving transformational change in large organization with varied stakeholders
Proficiency in using tools such as MS Office Suite, MS Project, Visio, and SharePoint

Nice To Haves

Insurance or insurance brokerage industry experience is a plus
Digital Product Management / Ownership
Have led or made significant contributions to a digital transformation program
M&A integration experience
Enterprise Architecture experience
MBA is a plus
BRMP or CBRM certifications preferred

Responsibilities

Act as the primary point of contact between field COOs across several regions, Lines of Businesses (LOBs), and the centralized tech organization
Understand the portfolio of enterprise products and services across HUB
Learn the business as well as people within the business to understand and articulate business objectives, priorities, perspectives, and critical business issues
Cultivate strong, trust-based relationships with IT colleagues and senior business executives
Know how to navigate the IT organization and be able to inspire excellent support and good business partnership throughout all levels of IT
Facilitate regular touchpoints, check-ins, and regional/LOB advisory conversations with field and tech leadership
Guide technology conversations with a focus on value realization and business impact
Share insights and lessons learned across teams and regions
Monitor satisfaction with services, tools, and support models in the regions/LOBs
Surface patterns and needs related to service tickets, outages, tool usage, and knowledge gaps
Improve outcomes through collaboration with PMO, Service Management, Change, and Training teams to ensure regional/LOB perspectives are captured in change initiatives, system implementations, service upgrades, etc. and to:
Drive identification, planning, and tracking of business value from tech initiatives
Partner with centralized teams to adapt or extend solutions for field success
Support technology readiness, rollout, and adoption across the business
Actively participate in stakeholder feedback, retrospectives, and learning loops
Provide second level escalation support to the business leaders where the technology processes do not provide the desired outcomes
Shepherd the intake process, collaborating with business leaders to identify business capability needs that lead to the right Demand requests.
Facilitate the development of business cases and broker negotiations and decisions where new capabilities are needed
Help business partners think beyond the immediate ask toward scalable solutions
Coordinate between technology, operations, vendors, support teams, and leadership
Work collaboratively with other Technology Business Partners in developing and implementing the team objectives and strategy, own and drive execution
Stay current with industry trends and BRM best practices