Senior Manager, Technology Operations

Walmart • Sunnyvale, CA

3d • $117,000 - $234,000

About The Position

Position Summary... What you'll do... About the team: As part of Walmart's Ecommerce org, you will be helping build the future of omni-channel retail. The mission of the Search team within is to help customers find and buy the right products from our expanding selection of inventory across stores, Walmart fulfillment and marketplace sellers. About the role: Tech Operations for Search plays a pivotal role in shaping Walmart’s online search and navigation experiences, and this role focuses on the structured data that powers them. You will partner across business, product, and engineering teams to design and deliver structured data enhancements that improve how customers browse, discover, and find products. You will lead end‑to-end problem solving to ensure structured data quality, design, and governance fully support customer needs and business objectives. You will align with cross‑functional partners to deliver scalable, structured‑data solutions that elevate navigation and search performance. Success in this role requires both strategic thinking and hands-on execution as well as being able to develop excellent cross functional partnerships. Key deliverables and impact: Search & Browse Data: Partner and align with Engineering, Data Science, Site Merchandising, and Product to develop and implement cohesive, measurable projects to clean and maintain the navigation taxonomy. Spin up and run a governance and maintenance track, that includes development, codification and implementation of best practices to maintain data hygiene. Opportunity Identification: Network across the organization (e.g. Search, Marketplaces, Site Merch, Order fulfillment, etc) to understand business opportunities (e.g. Catalog quality, Data Design Improvements etc) and create opportunity assessments to help prioritize efforts and solutions Strategic Vision: Create compelling narratives around business/customer objectives that can be used to drive support and alignment across the organization. Partner with business, product, design and engineering to create Annual and Quarterly strategies and priorities. Set up processes, meetings and cadences to ensure deep alignment within Search and with the rest of the company Data-Driven Decision Making: Own the process of defining our key operating metrics, setting goals and tracking progress. Track progress and drive the teams to create plans to ensure goals are met. Complex Problem Solving: Partner with Product, Engineering and Business leads across the organization to solve intricate search problems, ensuring a customer-centric approach in execution. Execution Excellence: Partner with product, design and engineering to define the process for creating quarterly product roadmaps, product reviews, monthly reviews and analytics insights. Align business and product stakeholders across the organization, creating processes and principles to help manage business operations (e.g. item or brand promotion levers) at scale. Transform customer insights into actionable end-to-end strategies, coordinating rollout plans, and mitigating risks to the business. Stakeholder Communication: Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders in other organizations, including business partners, site merchants, marketplaces, operations, product, engineers and designers.

Requirements

• 6 years’ experience direct experience in taxonomy, ontology and/or information architecture design and implementation & ability to articulate how your designs solved business problems
• 3 years’ experience in business/product management of technically complex products.
• Direct experience driving big, impactful end-to-end structured data initiatives from front-end (customer experience) to back end (algorithms and infrastructure)
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• 7 years’ experience in project management, program management, program operations, or related area.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

Nice To Haves

• 3 years of experience in Retail / eCommerce Search preferred, bonus points for having worked in or with a 2-sided marketplace.
• Direct experience working with vendors to help scale the creation and validation of structured data.
• Creative growth mind set in using LLMs and Gen AI tools to help multiply yourself
• Strong analytical expertise. Comfortable using data to glean insights. Experience creating operating metrics, setting goals, and holding teams accountable.
• Strong technical background with a deep understanding of software development processes, methodologies, and experience contributing to designing technical architecture.
• Adept at diving deep into search including algorithms and technical details.
• Excellent user experience intuition and a laser-focused understanding as to how data design can be leveraged to delight our customers.
• Outstanding business acumen, with experience of managing revenue objectives and driving revenue and customer growth via defining and delivering tailored customer experiences.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Partner and align with Engineering, Data Science, Site Merchandising, and Product to develop and implement cohesive, measurable projects to clean and maintain the navigation taxonomy.
• Spin up and run a governance and maintenance track, that includes development, codification and implementation of best practices to maintain data hygiene.
• Network across the organization (e.g. Search, Marketplaces, Site Merch, Order fulfillment, etc) to understand business opportunities (e.g. Catalog quality, Data Design Improvements etc) and create opportunity assessments to help prioritize efforts and solutions
• Create compelling narratives around business/customer objectives that can be used to drive support and alignment across the organization.
• Partner with business, product, design and engineering to create Annual and Quarterly strategies and priorities.
• Set up processes, meetings and cadences to ensure deep alignment within Search and with the rest of the company
• Own the process of defining our key operating metrics, setting goals and tracking progress.
• Track progress and drive the teams to create plans to ensure goals are met.
• Partner with Product, Engineering and Business leads across the organization to solve intricate search problems, ensuring a customer-centric approach in execution.
• Partner with product, design and engineering to define the process for creating quarterly product roadmaps, product reviews, monthly reviews and analytics insights.
• Align business and product stakeholders across the organization, creating processes and principles to help manage business operations (e.g. item or brand promotion levers) at scale.
• Transform customer insights into actionable end-to-end strategies, coordinating rollout plans, and mitigating risks to the business.
• Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders in other organizations, including business partners, site merchants, marketplaces, operations, product, engineers and designers.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level