Senior Manager, Technology Operations

Walmart • Bentonville, AR

1d • $90,000 - $180,000

About The Position

Join Walmart Claims Services’ Technology Operations team and help power the future of claims management. This team delivers and supports the technology platforms that manage insurance claims at scale for Walmart, while also leading transformation initiatives focused on process optimization and AI-driven innovation. It’s a unique opportunity to work at the intersection of operations, technology, and modernization—driving real impact across WCS. This team works hand in hand with operational partners across Walmart Claims Services and the broader Walmart organization to streamline and modernize the claims management process. As a critical function within WCS, the team supports the core systems responsible for adjudicating claims—ensuring reliability, efficiency, and continuous improvement across the claims lifecycle.

Requirements

• Demonstrated knowledge of insurance claims handling concepts and processes.
• Experience with claims systems and risk management platforms (RIMS).
• Background working within a claims handling environment, such as insurance, retail claims, risk management, or third‑party administrator (TPA) organizations.
• Programming or technical development experience, with the ability to support or enhance technology solutions.
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.
• 2 years’ supervisory experience.

Nice To Haves

• Preferred experience with Riskonnect and/or ClearSight platforms.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Partner with operational stakeholders to continuously evolve and enhance existing technology systems.
• Implement new technology solutions to improve efficiency and effectiveness across the claims lifecycle.
• Support, maintain, and upgrade existing platforms to ensure system stability, performance, and scalability.
• Drive transformational initiatives that modernize and optimize the claims management process.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level