About the position
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. As the Head of UX & Digital Design, you will lead the vision, strategy, and execution of user experience across our digital platforms. You will establish and scale UX best practices, ensuring that our solutions are intuitive, efficient, and customer-centric. This role requires a strategic leader who can drive enterprise-wide UX transformation, foster a high-performance UX culture, and collaborate with cross-functional teams to align UX with business, technology, and innovation goals. You will act as the face of DXC's UX practice—engaging with customers, executives, and product leaders to create seamless, scalable, and impactful digital experiences.
Responsibilities
- Define and execute the UX strategy, ensuring alignment with business goals, digital transformation initiatives, and platform strategies.
- Champion human-centered design principles, balancing aesthetics, usability, and functionality across all digital products.
- Foster a culture of innovation, data-driven design, and continuous UX improvement.
- Represent DXC in client engagements, influencing customer experience strategies and advocating for UX-driven business value.
- Build and implement best-in-class UX methodologies, including design systems, usability research, accessibility standards, and digital design optimization.
- Drive user experience consistency and efficiency across all platforms, ensuring seamless interactions for B2B and B2B2C customers.
- Oversee UX adaptation across different environments, including presales demonstrations, customer-facing applications, and internal platforms.
- Work closely with Product, Engineering, and Innovation teams to integrate UX into the software development lifecycle.
- Translate customer needs into actionable UX strategies, bridging the gap between business challenges and scalable design solutions.
- Collaborate with marketing, sales, and pre-sales teams to enhance customer engagement and product adoption through superior UX.
- Lead, mentor, and develop a high-performing team of UX designers, fostering an environment of creativity, collaboration, and execution excellence.
- Drive continuous learning and upskilling, ensuring the team stays ahead of UX trends, emerging technologies, and industry best practices.
- Establish formal and informal UX networks, facilitating knowledge sharing and alignment across teams.
Requirements
- 10+ years of experience in UX design, digital product design, or human-centered design, with at least 5 years in a leadership role.
- Proven expertise in enterprise UX transformation, creating and implementing scalable design strategies.
- Strong understanding of design thinking, usability heuristics, accessibility, and UX research methodologies.
- Experience leading cross-functional teams in complex, fast-paced digital environments.
- Excellent communication and stakeholder management skills, with the ability to influence executives and clients.
Nice-to-haves
- Experience in insurance, fintech, or highly regulated industries.
- Familiarity with low-code/no-code platforms, AI-driven UX solutions, and automation-driven design.
- Ability to balance strategic leadership with hands-on design expertise when needed.
Benefits
- Health, dental, and vision insurance coverage
- Employee wellness programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
