Senior Manager Voice Collab & EUC

JetBlue Airways Corporation•New York, NY

10d•Hybrid

About The Position

Lead Digital Workplace services that enable how crewmembers work, communicate, and collaborate. This role owns endpoint engineering & MDM, collaboration platforms (Teams/O365, Zoom, messaging), voice platforms (VoIP, contact center integrations, PSTN/SIP interconnect), and productivity data protection. The role balances user experience transformation (adoption, modern UCaaS) with 24/7 operational reliability.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
Six (6) years in EUC/UC/Collaboration engineering.
Hands-on experience with MDM platforms (Intune, JAMF), Office365 tenant administration, Teams voice architectures, and contact center platforms.
Strong understanding of endpoint security, identity, and productivity tooling.
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the US is required; this position is not eligible for visa sponsorship.

Nice To Haves

Experience driving device standardization programs, remote workforce enablement, and user adoption frameworks.
Knowledge of compliance/regulatory requirements for data retention and eDiscovery.

Responsibilities

Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption).
Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD).
Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring.
Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics.
Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications.
Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements.
Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems.
Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization.
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Other duties as assigned.