Senior Manure Product Support Manager
About The Position
GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. Working at GEA Group has significant benefits: Start strong – Medical, dental, and vision coverage begins on your first day Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster Keep learning – Take advantage of tuition reimbursement to further your education or skillset Live well – Our wellness incentive program rewards healthy habits Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
Requirements
- 5+ years of experience in field service management or related technical role.
- Strong mechanical, electric and hydraulic systems knowledge.
- Proven leadership and team management skills.
- Excellent problem-solving and communication abilities.
- Ability to travel as needed for field operations.
Nice To Haves
- Experience in manure handling or agricultural equipment industry.
- Familiarity with ERP/dealer business systems.
Responsibilities
- Support Dealership Service Team(s): Support dealership service managers and mentor dealership service technicians, ensuring high performance and adherence to company standards.
- Customer Support: Provide expert technical assistance to dealerships, troubleshoot complex issues, and ensure timely resolution.
- Operational Oversight: Facilitate with warranty requests, resource allocation, and service delivery to optimize efficiency and minimize downtime.
- Technical Expertise: Maintain deep knowledge of manure handling systems, spreader tanks, lagoon pumps, electric pumps, separation, manure system design and related equipment.
- Compliance & Safety: Enforce safety protocols and environmental regulations during all service activities.
- Training & Development: Conduct training for dealer technicians and internal manure employees on equipment operation, maintenance and repairs.
- Collaboration: Work closely with Sales, Product Management and T&I/Engineering teams to support product launches and resolve technical challenges.
- Reporting: Track service metrics, prepare performance reports, and recommend process improvements.
Benefits
- Medical, dental, and vision coverage begins on your first day
- Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
- A 7% 401(k) employer match helps grow your retirement savings faster
- Take advantage of tuition reimbursement to further your education or skillset
- Our wellness incentive program rewards healthy habits
- Access to a confidential Employee Assistance Program for personal or professional guidance
- Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
