Senior Membership Engagement Specialist

Rhode Island School of Design•Providence, RI

1d•Hybrid

About The Position

Rhode Island School of Design (RISD) seeks a Senior Membership Engagement Specialist to join the RISD Museum. Founded in 1877, RISD has earned a global reputation as a leader in art and design education. It is recognized for its renowned faculty of artists and designers, the breadth of its specialized facilities, and the intensity of its studio-based approach to learning—an approach where critical thinking informs the making of works by hand. Approximately 2,500 students from around the world study at RISD, pursuing full-time bachelor’s or master’s degree programs in 19 fine arts, architecture, or design majors, complemented by essential study in the liberal arts. The RISD Museum believes that art, artists, and the institutions that support them play pivotal roles in promoting broad civic engagement and creating more open societies. Established simultaneously with the college as part of a vibrant creative community, the Museum stewards works of art representing diverse cultures from ancient times to the present. The renowned collection is interpreted with the focus on the maker, engaged with art and artists, presenting ideas and perspectives that can be inspiring and complex. The museum educates and aspires to create an accessible and inclusive environment that fosters meaningful relationships across all communities. With an in-depth understanding of the RISD Museum and Membership, the Senior Membership Engagement Specialist is responsible for coordinating, implementing, and analyzing broad-based membership programs to provide unrestricted support for museum activities and support the museum’s membership base. This role identifies and recommends potential opportunities for new membership program levels, and implements as approved. The Senior Membership Engagement Specialist recommends and implements, as approved, policies and procedures to support programs, organizes exclusive events, maintains accurate records, and tactfully communicates with members at all levels, including in new corporate membership tiers. The position actively collaborates with museum colleagues to ensure the efficient and effective coordination of data and content needed for various print and electronic publications. The successful candidate will thrive in a campus environment that is committed to advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities.

Requirements

Bachelor's degree or equivalent combination of education and experience required.
Ability to effectively interact and build relationships with donors and members, corporate and institutional partners, and general audiences.
Ability to work and communicate effectively with a broad spectrum of divisional and institutional colleagues, within an environment that values diversity, equity, and inclusion.
Minimum of three years’ experience in membership or customer relations, experience with fundraising databases or CRM systems preferred.
Excellent interpersonal skills and strong oral and written communication skills, including the ability to communicate persuasively through a variety of mediums.
Demonstrated ability to organize, prioritize, and complete multiple tasks simultaneously with close attention to detail and under deadlines.
Proficient with Microsoft Office, including Word, Excel, and PowerPoint, and other technologies (such as Zoom, Google Suite of programs, etc.).
Ability to work evenings and weekends.

Responsibilities

Membership Program Coordination Coordinate membership appeal and renewal programs from the museum’s database of record to help meet annual goals from individuals, business and member institutions.
Manage member@risd.edu email account.
Develop diversified strategies in support of a comprehensive membership and engagement program, and implement strategies as approved.
Ensure a cohesive and thoughtful approach toward implementing promotions, enhancing the visitor experience, and increasing visitor conversion.
Develop and prepare copy, content, and materials, including member emails and promotional materials, in collaboration with Museum Marketing and Creative Production teams.
Manage data requests and maintain the integrity of donor and member financial records.
Ensure current and long-range delivery of quality service to museum members.
Events & Communications Develop, plan, and manage an annual calendar of membership renewals and events, which includes membership orientations and educational events, collection tours, and member day trips, some on nights and weekends, in collaboration with the Museum Events Planner.
Support additional museum development events, including but not limited to cultivation, fundraising, and museum-hosted interdepartmental events, through concept development, invitation management, logistical support, and staffing, as requested.
Stewardship and Reporting Prepare a wide variety of standard and ad-hoc reports to measure results of membership campaigns, and overall membership retention and growth.
Monitor progress towards revenue goals and provide reports for senior management.
Provide high-level details and content to the Deputy Director, Audience Experience & Learning, to support the development of stewardship materials that convey the impact of annual programs to relevant audiences.
Contribute content for museum news and events, website, brochures, and mailings for all campaigns.
When appropriate, represent the Membership program in internal meetings with RISD Museum Staff and other departments to develop stewardship and relationship-building strategies.
Additional Functions: Assist with other related projects and initiatives as requested.
Support and staff on-campus events, including, but not exclusive to, RISD’s Commencement + Reunion Weekend.
Support opportunities for student workers to engage with museum practices as appropriate.