Senior Network Implementation Consultant

Salsify•Boston, MA

6h•Remote

About The Position

The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As Senior Implementation Consultant, you’ll play an instrumental role on the Retail Network Services team by leading our customers through the implementation, adoption, and expansion of Salsify across their organizations – ultimately resulting in excellent customer satisfaction and the growth of our Retail Network. You’ll work directly with our customers to meet each of their unique and growing commerce business demands. You will partner with a Project Manager to form an Implementation team to deliver an outstanding onboarding experience for each of your customers.

Requirements

Experience navigating the complexities large enterprise clients face when launching a new platform
Passion for making customers successful and excitement to work in a customer-centric environment
Ability to thoughtfully communicate technical and new concepts to diverse audiences and adapt to changing circumstances
Experience problem-solving and can take different approaches to challenges
Curiosity and openness to learning with the ability to quickly grasp and make effective use of knowledge
3+ years of Implementation Consultant experience

Nice To Haves

Proficiency in data modeling, data governance, and integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
Experience with JavaScript from a browser development perspective and a familiarity of how JavaScript dependencies are managed with package.json, NPM, and build tools
Able to use web browser tools to debug website scripts and HTTP requests

Responsibilities

Lead the technical consulting and configuration component of multiple concurrent time and materials implementation projects
Partner with Project Managers to deliver projects on time, within scope, and within budget
Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
Work cross-functionally with Retail Success Managers, Project Managers, Account Managers, and other teams to ensure customers are set up to achieve established KPIs/Goals
Mentor team members and drive a consistently positive experience with internal and external stakeholders by teaching and bringing others along
Champion internal initiatives to support the broader delivery team