Senior Operations Analyst Revenue Cycle-Remote

Mayo Clinic • Rochester, MN

147d • $91,000 - $133,764 • Remote

About The Position

The Senior Operations Analyst plays a critical role in leading and developing a team focused on credit balance optimization within the Enterprise Revenue Cycle. This position also manages large-scale projects, coordinates cross-functional resources, drives system optimization, and process improvement initiatives across Mayo Clinic's group practices and Mayo Health System. The ideal candidate will possess a blend of advanced technical skills, strong soft skills, and strategic thinking.

Requirements

• Bachelors with 10 years of relevant experience.
• Relevant experience is considered in Finance Revenue Cycle, or Healthcare.
• Master's preferred.
• Previous healthcare experience preferred.
• Advanced technical skills, advanced Microsoft skills, soft skills, previous experience with system optimization, and training experience preferred.
• Knowledge and experience in Project Management is required.
• Extensive knowledge of physician and hospital billing systems for governmental, managed care, and commercial payers is preferred.
• Strong proficiency in Microsoft Excel and other Microsoft Office tools; experience with data visualization and dashboard tools is required.
• Demonstrated ability to identify trends, implement solutions, and manage large-scale projects.
• Proven experience in optimizing enterprise systems and leveraging technology to streamline operations.
• Customer-service oriented, timely in responses to requests for service/information.
• Ability to manage multiple tasks and priorities, work independently, and demonstrate leadership skills.
• Requires knowledge of revenue cycle systems.
• Healthcare Financial Management Association (HFMA) Certification preferred.

Responsibilities

• Lead and mentor a team dedicated to credit balance resolution, fostering skill development and operational excellence.
• Plan and manage large projects, coordinating resources to implement new systems, programs, and processes.
• Identify opportunities for system optimization to enhance efficiency, reduce redundancy, and improve user experience across revenue cycle platforms.
• Provide detailed project documentation, including design specs, project plans, and process flows for leadership review.
• Guide and support project, process, implementation, and training teams; make key design and process decisions.
• Conduct and facilitate complex business analysis for enterprise-wide process improvement and system performance enhancement initiatives.
• Utilize extensive experience with Microsoft products—especially Excel—to analyze data, identify trends, and develop actionable solutions.
• Build and maintain dashboards to monitor performance, support decision-making, and communicate insights to leadership.
• Collaborate with Systems and IT to design and implement new business processes and system applications.
• Lead effective meetings, workgroups, and committees across Mayo Clinic.
• Facilitate negotiations and resolve issues collaboratively with internal and external stakeholders.
• Mentor and develop staff, maintaining knowledge of the current healthcare environment.
• Present at local, state, and national conferences and user group meetings as needed.
• Ensure a strong control environment to uphold Mayo's Standard of Ethics and minimize financial and legal risks.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Hospitals
• Education Level: Bachelor's degree