Senior Operations Manager

Ferovinum Limited•Houston, TX

13h

About The Position

As a Senior Operations Manager (US) , you’ll be our first operations hire in the United States, based in Houston. Reporting to the Head of Operations in the UK and working closely with our Chief Legal Officer (CLO) / Director of the Americas and Head of Commercial (US). You’ll own day-to-day operational execution and client support, while helping scale central processes with our UK hub. This is a cross functional role where you’ll partner closely with Product & Tech, as well as Onboarding and Customer Success, to build a strong operating foundation from 0 → 1.

Requirements

Global banking experience (e.g., corporate banking ops, transaction banking, payments, trade finance operations, or related functions).
Supply chain and trade finance experience , with working knowledge of related workflows and documentation.
2–5+ years experience in an operational support / operations role in a fast-paced environment.
Strong financial literacy , including experience with accounting systems, reconciliations, settlement processes, and/or credit risk management.
Technical proficiency and confidence working with systems, process automation, and cross-functional delivery.
Rigorous attention to detail, strong ownership mentality, and a client-first approach.

Nice To Haves

Experience operating in regulated environments and partnering closely with Risk and Finance teams.
Familiarity with international shipping, customs/excise concepts, and cross-border settlement.
Experience building or scaling operations in a high-growth company (especially first hire / early-stage responsibilities).

Responsibilities

Operational ownership (0 → 1 build)
Establish and run US operations processes, controls, and SLAs, creating scalable workflows from the ground up.
Serve as the operational point person for US clients and internal stakeholders as the business expands.
Partner with the UK hub to scale, standardize, and continuously improve central processes for a growing global operation.
Build processes and documentation to ensure we scale effectively and retain knowledge for the future.
Order processing & exception management
Manage order processing for client shipments, covering both domestic and international orders.
Take ownership of live incoming orders, addressing exceptions, coordinating stakeholders, and escalating issues when required.
Navigate international customs, excise, and shipping requirements to support smooth shipment processing.
Client support & relationship scaling
Manage daily client support queries, resolving issues quickly and professionally.
Partner with Onboarding and Customer Success teams to support smooth implementations, drive adoption, and elevate the customer experience.
Collaborate with the Head of Commercial (US) and global commercial teams to develop and coordinate client accounts, expand product usage, support new client initiatives and improve customer outcomes.
Act as a trusted operational advisor to clients—particularly within corporate banking and trade finance contexts.
Reconciliations, treasury & payments
Proactively handle reconciliations and payment matching errors, ensuring timely resolution and clean ledgers both with clients and external customers.
Support treasury management and daily payments processes, coordinating across internal finance stakeholders.
Manage settlement credit limits in conjunction with the Credit team.
Risk, controls & stakeholder management
Identify operational risks (process, financial, compliance, client-impact) and drive mitigation plans with the broader team.
Work closely with the CLO / Director of the Americas and relevant stakeholders to ensure operations align with legal/regulatory expectations.
Partner across Ops, Risk, and Finance to strengthen controls, approvals, and audit-ready processes.
Systems, product & technical collaboration
Identify operational challenges and collaborate with Product and Tech teams to develop and implement scalable solutions.
Contribute to system enhancements and product development by translating operational needs into clear requirements, testing changes, and improving workflows.