Senior Operations Researcher

Federato

2d•$120,000 - $150,000

About The Position

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes. The Product Design and Research Team Imagine stepping into an industry as old as insurance and redefining how it works from the ground up. That’s what we do at Federato—design software that feels like a secret weapon for underwriters. Our team of designers and researchers tackle intricate, high-stakes problems with a blend of speed and craft. Armed with AI, we’re not just modernizing insurance; we’re making a lasting mark on an industry that directly shapes people’s lives. Role Overview As our first Senior Operations Researcher, you’ll own and evolve the research operations strategy to support research as a core part of how we work. This role blends operations with community building and is ideal for someone who’s built research ops from the ground up, is confident in their craft, and is excited to bring best practices and structure to a growing research org.

Requirements

3–5+ years of experience in research operations, with a track record of standing up programs from scratch.
Skilled at recruiting and engaging hard-to-reach B2B users.
Proactive, systems-minded, and comfortable scaling scrappy solutions into sustainable practices.
Strong communicator who thrives in cross-functional environments and brings alignment across research, design, product, and customer-facing teams.

Nice To Haves

You have experience in regulated industries (e.g., insurance, healthcare, fintech, legal tech)
You have experience in complex B2B domains where user needs are nuanced
You've contributed to building or scaling a research practice

Responsibilities

Panel Development: Build and manage a pipeline of research participants aligned to our user personas. Define sourcing workflows and partner with Customer Success to get access to customers.
Panel Engagement: Keep a research panel engaged and informed by regularly closing the loop and sharing how their input shaped the product.
Ongoing Operations: Streamline and manage the systems, workflows, and logistics to allow researchers to focus on execution.
Knowledge Management: Maintain a searchable, organized repository that helps teams find and reuse past insights quickly. Structure findings by persona, topic, and product area to enable strategic decision-making.
Research Enablement: Help ensure research is seen, understood, and acted on. Package and distribute insights to key stakeholders, support planning and roadmap visibility, and cross-functional collaboration.