Senior Partner Development Manager Streaming

Index Exchange•New York, NY

2d•$110,000 - $135,000

About The Position

Index Exchange is seeking a dynamic Senior Partner Development Manager Streaming TV (STV) to join our growing, collaborative team! This role will focus on growing revenue for our Streaming TV media owners via our real-time programmatic exchange. The Senior Partner Development Manager will work closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners. It is the Senior Partner Development Manager's job to ensure that Index exceeds our publishers’ expectations by optimizing their current setup and identifying areas of growth. The ability to work independently and to be responsible, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and your understanding of Index's offering to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. As an advocate for streaming media owners, you will track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally to contribute to the culture of learning and growth at Index. As you develop your expertise we’ll look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.

Requirements

Goal oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your clients
A Bachelor's Degree from an accredited university, preferably in a business, marketing, communications or technology related field
A proficiency for data-driven decision making and an educational pedigree which illustrates it
Ability to think like an analyst- collecting, review and gleaning insights
Knowledge of the online and specifically Streaming TV advertising industry including technology solutions, advertising/publisher and network business models, understanding of ad serving, media trading, RTB and/or related advertising technology is not required but is desirable

Responsibilities

Manage and develop client relationships for Index’s North American STV clients through the full life-cycle of the account — onboarding, client UI walk-throughs, ongoing relationships & yield management achieved via 1:1 engagements and communication with clients
Identify areas for automation of internal processes and communication to better serve media owners at scale
Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio and execute optimization suggestions through communication with clients
Perform operational tasks including, Streaming TV campaign management, daily performance monitoring and optimization
Drive Index product adoption and upsells through a deep understanding of client needs and product knowledge, while being the day-to-day contact for our media owner partners and point person for all client discussions
Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date
Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally
Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing campaign performance

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Bi-weekly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment