Senior Patient Experience Advisor

Mayo Clinic • Rochester, MN

20h

About The Position

The Patient Experience Sr. Advisor, under the direction of the Patient
Experience (PX) Manager and/or Director or designee, is primarily responsible
for direct collaboration and consultation with all Mayo Clinic departments in
effort to enhance the patient experience. Works closely with leadership to
identify, plan, design and implement patient experience improvement best
practices and improvement initiatives aligned with larger PX program and
improvement priorities. An expert in patient experience and patient and family
centered care, this positions works in partnership with assigned teams and
collaborates with other departments, directors/operational managers, and
physicians to ensure the organization meets or exceeds the expectations of
patients and their family members as measured by the loyalty survey as well as
the federal and state required patient experience CAHPS surveys. Mobilizes staff
at multiple organizational levels to continuously improve Mayo Clinic customer
experiences and patient satisfaction. The focus is on proactive work including
continuous education and training, consultation, and improvement activities. The
PX Sr. Advisor analyzes and prepares reports using both quantitative and
qualitative data, based on information derived from the complaint and patient
satisfaction databases and other data inputs. This position requires the ability
to align projects and programs with the strategic direction and program plan
within an enterprise matrix environment. The Patient Experience Sr. Advisor may
be assigned as a lead to other Patient Experience staff, including training and
providing expert advice and guidance.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer
visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded)
interview that you can complete at your convenience. During the OnDemand
interview, a question will appear on your screen, and you will have time to
consider each question before responding. You will have the opportunity to
re-record your answer to each question - Mayo Clinic will only see the final
recording. The complete interview will be reviewed by a Mayo Clinic staff member
and you will be notified of next steps.

Responsibilities

• direct collaboration and consultation with all Mayo Clinic departments in effort to enhance the patient experience
• identify, plan, design and implement patient experience improvement best practices and improvement initiatives aligned with larger PX program and improvement priorities
• works in partnership with assigned teams and collaborates with other departments, directors/operational managers, and physicians to ensure the organization meets or exceeds the expectations of patients and their family members
• Mobilizes staff at multiple organizational levels to continuously improve Mayo Clinic customer experiences and patient satisfaction
• analyzes and prepares reports using both quantitative and qualitative data
• align projects and programs with the strategic direction and program plan within an enterprise matrix environment
• may be assigned as a lead to other Patient Experience staff, including training and providing expert advice and guidance

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed