Senior People Operations Program Coordinator

Restaurant365•Irvine, CA

6d•$70,000 - $98,000

About The Position

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365âs culture is focused on empowering team members to produce top-notch results while elevating their skills. Weâre constantly evolving and improving to make sure we are and always will be âBest in Classâ ... and we want that for you too! The Senior People Operations Program Coordinator is a key contributor to delivering a seamless employee experience and driving operational excellence across People Operations. Reporting to the Director, People Technology & Operations, this role coordinates and helps manage People Ops programs and projects, with a strong focus on Workday and our HR ticketing system. This Sr. Coordinator provides strong Workday expertise, manages employee lifecycle processes, and partners closely with crossâfunctional teams to optimize workflows, improve data accuracy, and enhance compliance. The ideal candidate brings solid HR operations experience, operates independently within their scope, and proactively identifies and implements process improvements that scale with the business.

Requirements

Experience: 2â5 years of relevant HR/People Ops experience; bachelorâs degree or equivalent experience.
Technical Skills: Strong Workday skills and experience with ticketing systems; comfort working with HR data, reports, and audits.
Operations & Scope: Demonstrated ability to own daily work and specific tasks with increasing judgment, handle routine escalations, and lead small initiatives or programs.
Compliance Knowledge: Solid working knowledge of HR compliance practices, including I-9 verification, auditing best practices, and adherence to regional labor laws and regulatory requirements.
Strong prioritization, time management, and attention to detail.
Clear, concise communication with employees and crossâfunctional partners.
Proven problemâsolving mindset, identifying friction points and helping simplify processes across teams.
Openness to feedback and continuous improvement; actively seeks growth and adapts in a changing environment.

Nice To Haves

Experience using ticketing systems to manage and track HR-related inquiries.
Familiarity with testing HR system updates and implementing process changes.
Experience handling unemployment claims, workersâ compensation cases, or similar regulatory processes.

Responsibilities

Serve as a go-to resource with strong working knowledge of Workday employee lifecycle transactions (hires, promotions, transfers, terminations), ensuring accurate data and clear understanding of downstream impacts.
Coordinate and execute Workday testing for configuration updates, partnering with People Tech and stakeholders to validate changes and protect data integrity.
Maintain highâquality employee data through regular audits, issue resolution, and partnership with Payroll, Benefits, Finance, and IT.
Coordinate People Ops programs and projects, operating independently within scope and escalating when needed.
Contribute to process improvement initiatives by identifying issues, proposing ideas, and helping implement changes to increase automation, reduce manual work, and improve the employee and manager experience.
Ensure data integrity by conducting regular audits of employee data to maintain accuracy and compliance; proactively identifying and resolving discrepancies
Respond to employee and manager inquiries through the HR ticketing system, ensuring timely, accurate, and customerâcentered support.
Partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, Legal, and IT to align on HR processes, policies, and handoffs.
Create and maintain documentation and knowledge base content that enables consistency and scalability across the People team.
Support U.S. HR compliance by processing Iâ9s, unemployment claims, workersâ compensation documentation, and other required tasks with accuracy and discretion.
Handle PII and sensitive data, including compensationârelated changes, offers, and severance agreements, in line with company and regulatory requirements.